Jessie Nelson

Retail Sales Manager

Tractor Supply Company

Tomball, Texas

08.2022 - 08.2025

Assisted in managing daily retail operations and maintaining store presentation standards.
Learned inventory management procedures, contributing to efficient stock organization and replenishment.
Engaged with customers to promote product knowledge and enhance shopping experience.
Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
Adapted quickly to new technologies for point-of-sale systems, ensuring smooth transaction processes.
Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Worked closely with upper management to develop short-term and long-term goals for store, aligning objectives with Company's mission and vision.
Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Provided ongoing coaching and feedback to sales associates, fostering an environment conducive to learning and professional growth.
Built relationships with customers and community to establish long-term business growth.