Jessie Andriea Ortiz
Alvarado,TX
Summary
Skilled in venipuncture and renowned for exceptional customer service, I excelled at the American Red Cross by enhancing patient care and maintaining safety protocols. Trained new technicians, showcasing adaptability and attention to detail. Reliable and detail-focused, with strong aptitude for troubleshooting and problem-solving in technical environments. Possesses foundational knowledge in electronics and mechanical systems, coupled with hands-on skills in equipment maintenance and repair. Dedicated to ensuring operational efficiency and contributing to team success through precise and accurate work.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Collections Technician
American Red Cross
03.2023 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Cashier
HEB Grocery Store
06.2017 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Alvarado High School
Alvarado, TX05-2018
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Venipuncture
- Patient care
Certification
- CPR/AED Certification
- Phlebotomy Certification
Timeline
Lead Collections Technician
American Red Cross
03.2023 - Current
Cashier
HEB Grocery Store
06.2017 - 08.2017
High School Diploma -
Alvarado High School