Summary
Overview
Work History
Education
Skills
Timeline
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Jessie Palladino

New Port Richey

Summary

Dynamic bartender with a proven track record at Tgifridays, adept at managing high customer volumes and driving revenue through upselling. Known for exceptional customer service and a strong multitasking ability, I excel in creating loyal clientele and mentoring staff. My expertise in hospitality service and beverage knowledge enhances dining experiences, ensuring operational excellence and profitability.

Overview

15
15
years of professional experience

Work History

Bartender

Tgifridays
03.2010 - 03.2025
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.

Education

English Literature

Tennesse Technical University
Cookeville, TN

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Outgoing personality
  • Cleanliness and hygiene
  • Memory retention
  • Hospitality service expertise
  • Anticipating guest needs
  • Fast learner
  • Honest and dependable

Timeline

Bartender

Tgifridays
03.2010 - 03.2025

English Literature

Tennesse Technical University
Jessie Palladino