JESSIE PIERRE
Lauderdale Lakes,US
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Unit Secretary
Broward General Medical Center
03.2023 - Current
- Managed incoming calls and directed to appropriate department.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Maintained current and accurate medical records for patients.
- Provided information for patient admissions and discharges to foster timely processing.
- Enhanced office productivity by handling high volume of callers per day.
- Transcribed doctors' medication orders, lab test requests and care plans.
Appointment specialist
Cleveland Clinic
12.2021 - 02.2023
- Preregisters new patients to the, , following the specific guidelines of CCF
- Determines correct physician within the specified department with the correct insurance and credentialing
- Verifies patient insurance eligibility to procure referrals for HMO patients seeing CCF specialists
- Schedules appointments requested through the CCF WEB site
- Meets standards related to call responses, accuracy and customer service
- Other duties as assigned.
Collections Representative
NCR
06.2018 - 11.2021
- Keep track of assigned accounts to identify outstanding debts
- Plan course of action to recover outstanding payments
- Locate and contact debtors to inquire of their payment status
- Negotiate payoff deadlines or payment plans
- Handle questions or complaints
- Investigate and resolve discrepancies
Education
Associate of Science - Diagnostic Medical Sonography
Cambridge College of Healthcare & Technology
Delray Beach, Florida12.2024
Customer relations Administrative support Time management Microsoft Word Order processing - undefined
High School Diploma -
Piper High School
Sunrise, Florida06.2017
Skills
- Payment Collection
- Pre-Hospital Care
- Patient Data Confidentiality
- Patient Scheduling
- Patient Reception
- Appointment Scheduling
- Customer Service
- Customer Relations
Languages
French
Limited Working
English
Native or Bilingual
Timeline
Unit Secretary
Broward General Medical Center
03.2023 - Current
Appointment specialist
Cleveland Clinic
12.2021 - 02.2023
Collections Representative
NCR
06.2018 - 11.2021
Associate of Science - Diagnostic Medical Sonography
Cambridge College of Healthcare & Technology
Customer relations Administrative support Time management Microsoft Word Order processing - undefined
High School Diploma -
Piper High School
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