Jessie Poullard
Summary
Dynamic Key Holder Supervisor experienced in team training and customer service. Proven ability to enhance team performance and streamline operations, ensuring optimal workflow and customer satisfaction.
Overview
25
25
years of professional experience
Work History
Key Holder Supervisor
K&G Fashion Superstore
New Carrollton, MD
04.2014 - Current
- Supervised daily store operations to ensure efficient workflow and optimal customer service.
- Trained and mentored staff on sales techniques and product knowledge, enhancing team performance.
- Managed inventory control processes, improving stock accuracy and reducing discrepancies.
- Implemented visual merchandising standards to enhance product presentation and drive sales.
- Resolved customer inquiries and complaints effectively, fostering positive shopping experiences.
- Ensured compliance with store policies and procedures, contributing to a safe work environment.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
Executive Assistant
American Nurses Association
Silver Spring, MD
01.2001 - 07.2009
- Managed executive schedules, ensuring efficient use of time and prioritization of tasks.
- Coordinated travel arrangements, optimizing itineraries and reducing logistical challenges.
- Facilitated communication between departments, enhancing collaboration and information sharing.
- Streamlined office operations by implementing new document management systems for increased efficiency.
- Developed and maintained comprehensive filing systems, improving accessibility to critical documents.
- Handled confidential and sensitive information with discretion and tact.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Coordinated international travel arrangements, ensuring seamless logistics for executives attending global conferences.
Education
No Degree - Business Administration
Prince Georges Community College
Largo, MDSkills
- Team training and development
- Opening and closing coordination
- Store recovery processes
- Calendar and scheduling software
- Multitasking and prioritizing
- Adaptable to changing demands
- Flexible work schedule
Timeline
Key Holder Supervisor
K&G Fashion Superstore
04.2014 - Current
Executive Assistant
American Nurses Association
01.2001 - 07.2009
No Degree - Business Administration
Prince Georges Community College