Jessie Reyes
San Marcos,TX
Summary
Hard-working Supervisor with exceptional 9 years experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor
SSC Services For Education
2021.11 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated employee performance and coached and trained to improve weak areas.
- Conducted routine inspections to check quality and compliance with established specifications.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Assistant Manager
SSC Services For Education
2018.12 - 2021.11
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Lead Custodian
SSC Services For Education
2016.11 - 2018.12
- Enhanced cleanliness and sanitation by implementing efficient cleaning techniques and protocols.
- Boosted overall facility appearance by maintaining high standards for cleanliness in all areas, including restrooms, offices, and common spaces.
- Led, oversaw and trained team to perform routine custodial duties and basic maintenance and repair.
- Performed custodial duties to maintain area in clean and habitable condition.
- Sanitized and maintained floors by sweeping, mopping and refinishing.
Custodian
SSC Services For Education
2015.04 - 2016.11
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
Education
GED -
San Marcos High School
San Marcos, TX06.2013
Skills
- Training and mentoring
- Goal-Oriented
- Project Management
- Expectation setting
- Inventory Control
- Inspection
- Team Leadership
- Customer Service
- Professional and Courteous
- Performance reviewing
Certification
- HIPO Program 2023
- Driving course 2023
Timeline
Supervisor
SSC Services For Education
2021.11 - Current
Assistant Manager
SSC Services For Education
2018.12 - 2021.11
Lead Custodian
SSC Services For Education
2016.11 - 2018.12
Custodian
SSC Services For Education
2015.04 - 2016.11
GED -
San Marcos High School
- HIPO Program 2023
- Driving course 2023
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