Jessie Serrano
Azusa,CA
Summary
My interest in the in automotive business was always a big part of the car world was racing. racing has always been something of more than just an enthusiast. the love for the sport in general was as being around the kind of environment. let alone having learn about cars and what was need to to drive in its prime was also something i have always wanted to learn, which is why i chose to become a technician in the end. through out my years i have learned a lot and want to continue to learn and grow. perfection maybe something i may never reach. will sure do my get best to get as close as i can. i chose BMW, the brand is fun and very much so into what i have always wanted to become in the end, at the track, racing!. this is why want to continue to progress and look forward to the world of racing.
Overview
13
13
years of professional experience
Work History
BMW Service Technician
Bmw Of Monrovia
01.2020 - Current
- Provided outstanding customer service through friendly interactions both in-person and over the phone when scheduling appointments or discussing vehicle concerns.
- Contributed to the dealership''s reputation for excellence through consistent positive reviews from satisfied customers.
- Upheld strict safety standards while performing tasks, minimizing accidents or injuries in the workplace.
- Enhanced workshop efficiency by maintaining a clean, organized, and safe working environment.
- Ensured optimal vehicle performance with meticulous attention to detail during routine maintenance services such as oil changes, fluid checks, and tire rotations.
- Delivered top-notch results by consistently adhering to BMW''s high-quality standards in all tasks performed.
- Improved customer satisfaction by providing timely and accurate diagnostics for BMW vehicles.
- Participated in ongoing professional development opportunities offered by BMW to stay current with the latest advancements in automotive technology.
Parts Counter Person
Oreily's Auto Parts
11.2016 - 01.2020
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
Service Porter
New Century Bmw
03.2017 - 12.2019
- Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
- Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
- Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
- Demonstrated commitment through impeccable attendance and quality performance.
Product Specialist
Bmw Of Monrovia
05.2012 - 02.2016
- Assisted with demonstrations to showcase functionality.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Trained and provided coaching to 2 junior team members.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
Education
High School Diploma -
Bell Gardens High School
Bell Gardens, CA06.2003
Skills
- Workshop safety
- Oil changes
- Brake systems
- Tire rotations
- Fluid exchanges
- Parts replacement
- Engine repair
- Electrical troubleshooting
- Suspension systems
- Advanced diagnostics
Languages
Spanish
Limited Working
Timeline
BMW Service Technician
Bmw Of Monrovia
01.2020 - Current
Service Porter
New Century Bmw
03.2017 - 12.2019
Parts Counter Person
Oreily's Auto Parts
11.2016 - 01.2020
Product Specialist
Bmw Of Monrovia
05.2012 - 02.2016
High School Diploma -
Bell Gardens High School
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