Shannon Imel
Ridgefield,WA
Summary
Adept BMW Master Technician with a proven track record at BMW Portland, enhancing team productivity and customer satisfaction through expert vehicle diagnostics and maintenance. Skilled in advanced diagnostics and customer service, I've significantly contributed to workplace safety and efficiency. My ability to mentor and prioritize tasks has fostered a collaborative environment, driving notable improvements in service quality and client trust. Hardworking Automotive Technician with 30+ years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.
Overview
26
26
years of professional experience
1
1
Certification
Work History
BMW Service Technician
BMW Portland
06.1998 - Current
- Upheld strict safety standards while performing tasks, minimizing accidents or injuries in the workplace.
- Boosted customer loyalty through exceptional communication skills, ensuring clients were well-informed about their vehicle''s needs.
- Increased team productivity by conducting regular training sessions on new technologies and repair methods.
- Expedited repair times by efficiently diagnosing complex issues using advanced diagnostic tools and software systems provided by BMW.
- Participated in ongoing professional development opportunities offered by BMW to stay current with the latest advancements in automotive technology.
- Improved customer satisfaction by providing timely and accurate diagnostics for BMW vehicles.
- Ensured optimal vehicle performance with meticulous attention to detail during routine maintenance services such as oil changes, fluid checks, and tire rotations.
- Delivered top-notch results by consistently adhering to BMW''s high-quality standards in all tasks performed.
- Provided outstanding customer service through friendly interactions both in-person and over the phone when scheduling appointments or discussing vehicle concerns.
- Contributed to the dealership''s reputation for excellence through consistent positive reviews from satisfied customers.
- Streamlined the service process with thorough documentation of all repairs and maintenance performed.
- Managed workload effectively to prioritize urgent repairs without sacrificing quality or attention to detail on less time-sensitive tasks in the team leader role.
Education
High School Diploma -
Cheney High School
Cheney, WA06.1991
Skills
- Workshop safety
- Brake Systems
- Parts Replacement
- Engine repair
- Electrical Troubleshooting
- Suspension Systems
- Advanced Diagnostics
- Exhaust Systems
- Steering systems
- Fuel systems
- Troubleshooting
- Wheel Alignment
- Training programs
- Performance Tuning
- HVAC Systems
- Driveability Diagnosis
- Hybrid Technology
- Customer Service
- Team Collaboration
- Welding and fabrication
- Work Planning and Prioritization
- Estimating Work
Certification
- BMW Master Technician
- BMW Technical High-Voltage Certification
- BMW Master Electrical Diagnosis
- BMW Alternative Drive Certification
- BMW Diesel Certification
- BMW Chassis Dynamics
- BMW HVAC
- BMW Passive safety systems.
- BMW Engine Electronics
Timeline
BMW Service Technician
BMW Portland
06.1998 - Current
High School Diploma -
Cheney High School
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