Jessie Smith
Springville
Summary
Experienced professional with 16+ years in conflict resolution, customer communications, and optimizing customer satisfaction. Seeking to improve operational efficiency and contribute to a company that values excellence in all operations.
Overview
16
16
years of professional experience
Work History
Customer Success Manager
Weave
02.2024 - Current
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
MC/Hype-Person
T3 Music
11.2024 - Current
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Educated patrons on current promotions and upcoming releases.
- Greeted guests and welcomed patrons in support of company service policy.
- Assisted with special events by working premieres, private screenings and charity events.
- Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
Account Executive
Weave
12.2022 - 02.2024
- Managed the entire sales cycle from calling an assigned lead to closing that deal.
- Negotiated agreements to keep organized and detailed records of sales and data.
- Establish methods to articulate and sell all Weave products & services.
- Consulted with businesses to supply accurate product and service information.
- Contributed to event marketing, sales and brand promotion.
FTL Sales Manager
England Logistics
01.2022 - 12.2022
- Ran a team of 12 Successful Account Managers.
- Initiated and continued customer relationships based off needs and growth for their business.
- Selected as a Company Highlight (2023) for the involvement I had with my team and network within the company.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Account Manager (FTL)
England Logistics
07.2020 - 01.2022
- Executed new business development and onboarding a diverse array of customers, worked directly with their management teams to provide excellent day and night customer service.
- Execute problem solving skills in a fast-paced environment.
- Participate in monthly leader and development trainings.
- Developed and implemented sales strategies to increase revenue.
- Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
- Worked closely with other departments to promote products and marketing campaigns.
Recreational Therapist
Vista - Dimple Dell
01.2019 - 06.2020
- Counseled 15-30 residents to understand and address emotional and social barriers.
- Educated patients on creating positive coping skills and healthy personal goals through leisure and recreation modalities.
- Facilitated individual and group recreation therapy sessions to promote independent community-based recreation.
- Maintained detailed records outlining patient treatment plans, progress updates, treatment adjustments, goal achievements and outcomes.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Liaised with 15 healthcare professionals to assess residents' needs, progress and well-being.
Recreational Therapist
Heritage Community
01.2018 - 01.2019
- Worked with 15-30 students in group and individual settings.
- Educated patients on creating positive coping skills and healthy personal goals through leisure and recreation modalities.
- Organized recreation and therapy programs congruent with participants' therapy goals, abilities and personal interests.
- Maintained detailed records outlining patient treatment plans, progress updates, treatment adjustments, goal achievements and outcomes.
- Liaised with 20 healthcare professionals to assess residents' needs, progress and well-being.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Client Relations Supervisor
Meddata
01.2011 - 01.2018
- Primary contact for 30 clients. Sent weekly and monthly reports, ensured continued communication.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Directed client relations coverage and customer flow to maintain active services.
High School Basketball Coach
Cottonwood High School
01.2009 - 01.2015
- Oversaw 30 students each season. Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Established clear benchmarks for performance and monitored individual and team progress.
- Acted as positive role model for team participants and in community.
- Promoted good sportsmanship with competing teams on- and off-field.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Participated in fundraising events, helping team bring in funds to pay for travel and other expenses.
Education
Bachelor of Science - Recreational Therapy
UNIVERSITY OF UTAH
Salt Lake City, UT05.2018
Skills
- Effective communication
- Problem resolution
- Collaborative teamwork
- Strategic leadership
- Positive interpersonal skills
- Salesforce
- Self-Directed
- Experienced with Google Drive tools
- Analytical thinking
- Cultural awareness
- Organizational skills
- Professional networking
Timeline
MC/Hype-Person
T3 Music
11.2024 - Current
Customer Success Manager
Weave
02.2024 - Current
Account Executive
Weave
12.2022 - 02.2024
FTL Sales Manager
England Logistics
01.2022 - 12.2022
Account Manager (FTL)
England Logistics
07.2020 - 01.2022
Recreational Therapist
Vista - Dimple Dell
01.2019 - 06.2020
Recreational Therapist
Heritage Community
01.2018 - 01.2019
Client Relations Supervisor
Meddata
01.2011 - 01.2018
High School Basketball Coach
Cottonwood High School
01.2009 - 01.2015
Bachelor of Science - Recreational Therapy
UNIVERSITY OF UTAH
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