JESSIE TAYLOR
Summary
Results-driven restaurant manager with a focus on guest experience enhancement, staff training, and financial analysis. Proven ability to optimize operations and drive profitability through effective inventory control and customer relationship management.
Overview
12
12
years of professional experience
Work History
Managing Partner
Moe's Southwest Grille
Fayetteville
10.2022 - Current
- Led daily operations to ensure smooth restaurant functioning.
- Trained and mentored staff to enhance customer service standards, improving guest satisfaction.
- Developed and implemented strategies for enhancing guest experiences.
- Managed inventory processes to maintain optimal stock levels and minimize waste.
- Oversaw scheduling to ensure adequate staffing during peak hours.
- Reviewed daily and overall financials to identify trends and ensure sustained profitability.
- Reviewed monthly financial statements and generated reports accordingly.
bojangles
Training manager
Duluth
05.2016 - 11.2022
- Implemented innovative ideas and solutions that improved team performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Organized and prioritized tasks to meet service goals effectively.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Received recognition from management for consistently delivering exceptional customer service.
GM
Burger King
Dunwoody
03.2014 - 05.2016
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily operations, ensuring adherence to company policies and operational standards.
- Reviewed financial performance and maintained expenses within budget parameters.
- Trained and developed staff to enhance service quality and efficiency.
- Facilitated team meetings to align on goals, resolve concerns, and communicate updates.
Education
High School Diploma -
Blytheville High School
Blytheville, AR05-1977
Skills
- Restaurant management
- Guest experience enhancement
- Budget management
- Inventory control
- Staff training
- Customer relationship management
Timeline
Managing Partner
Moe's Southwest Grille
10.2022 - Current
bojangles
Training manager
05.2016 - 11.2022
GM
Burger King
03.2014 - 05.2016
High School Diploma -
Blytheville High School