Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessie Walker

Yazoo City,MS

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparallel support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Packer Associate

Amazon
Canton, Mississippi
11.2023 - Current

Customer Service Representative

Everise
11.2025 - 03.2026
  • Assisted customers with inquiries and resolved issues promptly.
  • Provided accurate product information to enhance customer understanding.
  • Processed customer orders and updates in the system efficiently.
  • Maintained thorough knowledge of company policies and procedures.

Customer Service Specialist

Teleperformance-USA
11.2021 - 08.2023
  • Maintained customer satisfaction with forward-thinking strategies focused Addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing Timely and on-point solutions.
  • Took payment information and other pertinent information such as Addresses and phone numbers to place orders.
  • Provided primary customer support to internal and external customers.
  • Maintained and managed customer files and databases.

Customer Service Representative

Maximus
02.2019 - 06.2021
  • Actively listened to customer, handled concerns quickly and escalated major Issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.

Education

High School Diploma -

Yazoo City High School
Yazoo City, MS

Associate degree - medical assistant

San Joaquin Valley College
Visalia, CA

Skills

  • Report Generation
  • Complaint Resolution
  • Price Quotes
  • Account Management
  • Typing
  • Microsoft Access
  • Customer service
  • Cash handling
  • Adobe Acrobat

Timeline

Customer Service Representative

Everise
11.2025 - 03.2026

Packer Associate

Amazon
11.2023 - Current

Customer Service Specialist

Teleperformance-USA
11.2021 - 08.2023

Customer Service Representative

Maximus
02.2019 - 06.2021

High School Diploma -

Yazoo City High School

Associate degree - medical assistant

San Joaquin Valley College
Jessie Walker