Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessie Wright

McCamey,TX

Summary

Customer service and retention specialist with 10+ years of experience in call center and retail environments. Skilled in turning at-risk accounts into loyal customers through empathy, clear communication, and tailored solutions. Known for exceeding goals through plus-selling, problem-solving, and collaborating with local teams to resolve complex service issues.

Overview

11
11
years of professional experience

Work History

Customer Retention Representative

Rentokil Initial
05.2024 - Current
  • Retain at-risk customers by addressing concerns with empathy, offering tailored solutions, and plus-selling services.
  • Collaborate with local district branches to resolve service and scheduling issues, ensuring customer satisfaction.
  • Surpassed retention goals by consistently saving accounts and strengthening long-term loyalty

Senior Customer Care Representative

Terminix
03.2022 - 05.2024
  • Managed high-volume inbound and outbound calls regarding billing, service, and scheduling concerns.
  • Provided clear explanations of account terms, resolving disputes and correcting errors to ensure accuracy.
  • Consistently went above and beyond by plus-selling additional services to increase value for customers.

Outbound Appointment Setter

Momentum Home
02.2021 - 03.2022
  • Managed large volumes of outbound calls to identify customer needs and schedule solar consultations.
  • Clarified information, explained services, and answered questions to build trust and interest.
  • Consistently met or exceeded daily and weekly appointment-setting goals.

Manager in Training

Allsup's
12.2014 - 02.2021
  • Supervised and trained employees to meet service and performance standards.
  • Oversaw store operations including cash handling, inventory management, and daily procedures.
  • Handled customer complaints and irate situations with professionalism, ensuring positive resolutions.

Education

High school diploma -

Master's Senior High School
05.2009

Skills

  • Customer Retention & Service Support
  • Conflict Resolution & De-escalation
  • Call Center Operations (Inbound/Outbound)
  • Upselling & Plus-Selling Strategies
  • Team Leadership, Coaching & Mentoring
  • Microsoft Office & Google Workspace

Timeline

Customer Retention Representative

Rentokil Initial
05.2024 - Current

Senior Customer Care Representative

Terminix
03.2022 - 05.2024

Outbound Appointment Setter

Momentum Home
02.2021 - 03.2022

Manager in Training

Allsup's
12.2014 - 02.2021

High school diploma -

Master's Senior High School

Similar Profiles

CREATE PROFILE