Tayanna Nelson
Las Vegas,NV
Summary
Customer Success expert adept at analyzing feedback to implement effective retention strategies that boost loyalty. Combines hands-on experience in managing high-volume interactions with strong collaboration skills, ensuring superior client experiences and resolution of complex challenges in fast-paced settings.
Overview
11
11
years of professional experience
Work History
Customer Retention Representative
Tele-Net America
Las Vegas, NV
03.2025 - Current
- Retained at-risk customers by identifying needs and recommending personalized solutions that strengthened long-term relationships.
- Developed and implemented retention strategies to enhance customer loyalty.
- Managed 60+ daily customer interactions, consistently meeting quality, productivity, and satisfaction goals using HubSpot CRM.
- Managed customer inquiries through phone and email communication.
- Analyzed customer feedback to identify areas for service improvement.
Guest Experience & Park Operations
The Walt Disney Company
Orlando, FL
03.2024 - 02.2025
- Resolved admission, ticketing, and digital access issues to enhance guest experiences in high-volume park operations.
- Collaborated with Guest Relations, Park Operations, Human Resources, Resort Operations, and Food & Beverage to address complex guest concerns effectively.
- Received guest recognition and leadership praise for delivering proactive, customer-focused service.
Logistics Coordinator *(Promoted from Warehouse Associate)*
AllSource (Contract Assignment at Google)
Mountain View, CA
02.2020 - 09.2020
- Supported Google employees by coordinating domestic and international shipments while ensuring timely, accurate delivery of business-critical packages.
- Collaborated with internal teams and shipping partners to resolve delivery issues, ensuring timely support and high satisfaction among internal customers.
- Promoted into logistics after showcasing strong performance and quickly mastering new operational processes to enhance workflow.
Special Services Associate
The Home Depot
Hayward, CA
10.2015 - 12.2018
- Coordinated customer orders for appliances, custom windows, doors, deliveries, and installation services from purchase through completion.
- Collaborated with customers, vendors, contractors, and departments to resolve order issues and deliver timely project updates.
- Cross-trained in eight departments, supporting operational needs across the store to enhance service delivery.
- Trained new associates on procedures and customer service standards to ensure consistent service quality.
Education
High School Diploma -
Gateway High School
San Francisco, CaliforniaSkills
- Customer success and retention
- Client relationship management
- Customer education strategies
- HubSpot CRM expertise
- Data Analysis
- Process improvement methodologies
- Cross-functional collaboration
- Google Workspace proficiency
- Microsoft Office applications
- Problem solving techniques
Websites
LANGUAGES
Japanese (Approximately JLPT N4)
Timeline
Customer Retention Representative
Tele-Net America
03.2025 - Current
Guest Experience & Park Operations
The Walt Disney Company
03.2024 - 02.2025
Logistics Coordinator *(Promoted from Warehouse Associate)*
AllSource (Contract Assignment at Google)
02.2020 - 09.2020
Special Services Associate
The Home Depot
10.2015 - 12.2018
High School Diploma -
Gateway High School