Jessie May Sonoda
Meridian,ID
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
14
14
years of professional experience
Work History
Sales Development Representative
United Site Services
10.2018 - Current
- Build and manage accurate sales pipeline to maintain high volume of activity.
- Establish relationships with prospects and customers to promote product understanding and drive sales growth.
- Won new business by articulating full value of company's capabilities to prospects.
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
Technical Support Specialist
Conduent
06.2014 - 10.2018
- Assist customers (consumer, business, employee, national support, federal, and government) with general questions on accounts - billing, plans, devices, and fraudulent activity
- Troubleshot mobile devices for software, hardware, and network related issues
- File and submit Network & IT Tickets
- Record interactions and changes performed with customers and leave detailed notations on accounts
Price Changer
Fred Meyer
08.2012 - 10.2013
- Completed high-quality alterations in a timely manner, contributing to increased customer satisfaction rates.
- Managed multiple projects simultaneously, ensuring timely completion of all hanger-related tasks.
- Replace price tags and signs for weekly ads and changes
- Compute and print signage
- Manually scan items to validate correct pricing
Front End Supervisor
Dillons
10.2010 - 06.2012
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers/tills in 8 checkout stations to verify adequate cash supply.
- Managed customer escalations
- Processed weekly schedules for all Front End Employees
Education
Associate of Arts - Liberal Arts And General Studies
College of Western Idaho
Boise, ID05.2025
High School Diploma -
Manhattan High School
Manhattan, KS05.2009
Skills
- Goal-oriented mindset
- Customer Relationship Building
- Lead Qualification
- Organizational Skills
- Time Management
Timeline
Sales Development Representative
United Site Services
10.2018 - Current
Technical Support Specialist
Conduent
06.2014 - 10.2018
Price Changer
Fred Meyer
08.2012 - 10.2013
Front End Supervisor
Dillons
10.2010 - 06.2012
Associate of Arts - Liberal Arts And General Studies
College of Western Idaho
High School Diploma -
Manhattan High School