Jessika Ackerman
Nutley ,NJ
Summary
Dedicated hospitality professional with over 29 years of experience in food and beverage service. Known for exceling in a fast paced environment, strong problem-solving skills and ability to enhance guest satisfaction through effective communication and complaint resolution.
Overview
23
23
years of professional experience
Work History
Server/Bartender
The Blarney Station
04.2003 - 08.2010
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Bartender
Rockafellas Sports Bar and Grill
10.2010 - 12.2011
- Managed bar operations, ensuring efficient service and maintaining a clean environment.
- Collaborated with kitchen staff to coordinate food.
- Provided exceptional customer service, resolving issues promptly to enhance guest experiences.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Server
Gencarelli's of Lynhurst
03.2012 - Current
- Coordinate with kitchen staff to ensure timely and accurate food delivery.
- Manage multiple tables efficiently during peak hours, maintaining high service standards.
- Trained new team members on menu knowledge and service protocols.
- Resolve customer complaints promptly, ensuring positive dining experiences.
- Maintain cleanliness and organization of dining area in compliance with health guidelines.
- Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Serve food and beverages promptly with focused attention to customer needs.
- Work with POS system to place orders, manage bills, and handle complimentary items.
- Collaborate with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivate warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Buss and reset tables to keep dining room and work areas clean.
- Provide attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Delivered exceptional customer service in fast-paced dining environment.
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Positive and professional
- Liquor, wine, and food service
Timeline
Server
Gencarelli's of Lynhurst
03.2012 - Current
Bartender
Rockafellas Sports Bar and Grill
10.2010 - 12.2011
Server/Bartender
The Blarney Station
04.2003 - 08.2010