Jessika Edwards
Warner Robins,GA
Summary
Dynamic and results-oriented professional with extensive experience in healthcare and HR management within the United States Air Force. Excelled in fostering team growth and enhancing patient safety, demonstrating expertise in medical terminology and patient care coordination. Skilled in training development and employee relations, I have a proven track record of streamlining operations and improving satisfaction rates.
Overview
12
12
years of professional experience
Work History
Personnel Technician
United States Air Force Reserve
02.2023 - Current
- Served as point of contact for employees regarding HR-related concerns, effectively addressing issues in a timely manner.
Medical Operations Flight Chief
United States Air Force
12.2021 - 02.2023
- Managed the Mental Health and Family Health Clinics along with the Bioenvironmental and Public Health departments to ensure communication and effectiveness for patient safety and satisfaction.
- Fostered a positive work environment through effective leadership skills that encouraged professional growth opportunities among team members.
- Evaluated performance metrics to identify areas for improvement, driving continuous growth and development within the organization.
- Promoted a culture of accountability by setting clear expectations for staff performance and providing constructive feedback on areas requiring improvement.
- Developed staff training programs to ensure compliance with industry standards and best practices.
- Streamlined medical operations by implementing efficient processes and reducing redundancies.
NCOIC, Family Health Clinic
United States Air Force
07.2020 - 12.2021
- Streamlined communication between doctors and support staff, improving overall clinic operations.
- Facilitated regular meetings among medical practitioners to ensure open communication channels across specialties within the multi-disciplinary team structure.
- Coordinated with the MPF to ensure members were coded properly and in a timely manner for upcoming deployments, assignments and special duties.
Aerospace Medical Service Technician
United States Air Force
05.2018 - 07.2020
- Assisted in the development and implementation of health education programs for military personnel to promote wellness and prevent illness.
- Collaborated with multidisciplinary teams to devise appropriate treatment strategies for patients with various conditions.
- Managed inventory of medical supplies, ensuring adequate stock levels were maintained while minimizing waste and costs associated with overstocking items.
- Coordinated with hospital staff and leadership to deliver education and training requirements and opportunities, fostering a culture of continuous learning.
Aerospace Medical Technician
United States Air Force
03.2013 - 05.2018
- Educated patients about treatments, medications and home care for conditions.
- Assisted doctors, nurses and other staff with completing surgeries and non-invasive procedures.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Aerospace Medical Services Technician Student
United States Air Force
09.2012 - 03.2013
- Demonstrated proficiency in various clinical tasks such as venipuncture, suturing, and IV insertion.
- Completed training requirements for nursing skills and certified as an Emergency Medical Technician (EMT).
Education
Bachelor of Science - Healthcare Administration
Park University
Kansas City, MO06.2027
No Degree - Professional Military Education
Non-Commissioned Officer Academy
Online-Distribution12.2024
Associate of Science - Practical Nursing
Community College of The Air Force
Montgomery, AL12.2017
No Degree - Professional Military Education
Airman Leadership School
Shaw AFB, SC11.2017
Skills
- Customer Service
- Managing Schedules
- Computer Skills and Data Entry
- Office Administration
- Scheduling Appointments and Meetings
- Document Preparation and File Organization
- Telephone Etiquette
- HR policies and procedures
- Employee Relations
- Training development
- Training and mentoring
- Microsoft Office, Powerpoint, Excel, OneNote, Outlook and TEAMS
- Documentation and Recordkeeping
- HIPAA Regulations
- Medical record documentation
- Patient Interaction and Assessments
- Infection control protocols
- Patient Care Coordination and Documentation
Timeline
Personnel Technician
United States Air Force Reserve
02.2023 - Current
Medical Operations Flight Chief
United States Air Force
12.2021 - 02.2023
NCOIC, Family Health Clinic
United States Air Force
07.2020 - 12.2021
Aerospace Medical Service Technician
United States Air Force
05.2018 - 07.2020
Aerospace Medical Technician
United States Air Force
03.2013 - 05.2018
Aerospace Medical Services Technician Student
United States Air Force
09.2012 - 03.2013
Bachelor of Science - Healthcare Administration
Park University
No Degree - Professional Military Education
Non-Commissioned Officer Academy
Associate of Science - Practical Nursing
Community College of The Air Force
No Degree - Professional Military Education
Airman Leadership School