Jessika Holloway
Miami,FL
Summary
Assertive Administrative Professional experienced in delivering high-level administrative support with integrity and confidentiality. Achieved operational efficiency in public transportation through effective route management and passenger assistance, while ensuring safety compliance with pre-trip inspections. Combined expertise in customer service and technical support to enhance transit experiences and streamline clerical tasks.
Overview
4
4
years of post-secondary education
13
13
years of professional experience
Work History
Bus Operator
Miami Dade County Transit
Miami, FL
01.2026 - 09.2026
- Operated county transit buses along assigned routes and schedules.
- Inspected buses before trips for safety and mechanical readiness.
- Assisted passengers with boarding, seating, and fare payment.
Customer Service Cashier
University of Miami Bookstore
Miami, FL
06.2021 - 01.2026
- Coordinated in-store and online order processing for students and parents, ensuring timely fulfillment.
- Resolved customer questions about textbooks, merchandise, and store policies
- Greeted students, faculty, and visitors with helpful bookstore service
- Facilitated in-store and online order processing for students and parents.
Guest Service Representative
Carnival Cruise Lines
Miramar, FL
07.2021 - 05.2025
- Assisted guests with booking changes and provided information to ensure a smooth boarding experience.
- Resolved guest concerns using calm, professional onboard service
- Assisted guests with booking changes and provided information to ensure smooth boarding experience.
- Processed reservations, billing, and account adjustments in guest systems
- Processed booking deposits and payments efficiently
Tech Support Agent
Apple Tech Support
Miami, FL
06.2016 - 11.2021
- Provided remote assistance for technical questions about Apple products through inbound calls, enhancing customer satisfaction.
- Diagnosed iPhone, Mac, and iPad issues for Apple Tech Support Customer.
- Resolved Apple ID, iCloud, and password access issues, ensuring seamless user access and account recovery.
- Addressed Apple ID and iCloud access issues for customers during remote support.
Community Program Specialist
Humana
Miami, FL
01.2016 - 04.2019
- Assisted disabled and senior citizens with programs that provided utility assistance, medical needs, and food distributions not covered by insurance.
- Coordinated community outreach programs, enhancing access to services for Humana members and local partners.
- Managed referral follow-up for social needs and care support services.
- Managed follow-up on referrals for social needs and care support services, ensuring comprehensive support for clients.
Sales Representative/RehiredSales Representative/Cashier Team Lead
Foot Locker
Miami, FL
11.2013 - 04.2016
- Delivered exceptional customer service to the general public and sister stores while processing sales, returns, and exchanges.
- Ensuring the end of the day sales and goals were met.
- Delivered exceptional customer service to general public and sister stores while processing sales, returns, and exchanges.
- Restocked merchandise and organized sales floor displays.
- Ensured all sales goals were achieved by the end of the day.
Education
High school diploma -
Coral Gables High School
Coral Gables, FL 09.2001 - 06.2005
Some College (No Degree) - Computer Programming
Miami Dade College
Miami, FL 09.2006 - 06.2007
Skills
- Route Management
- Vehicle Maintenance
- Safety Compliance
- Safety Procedures
- Fare Collection
- Customer Service
- Customer Support
- Customer Care
- Call Center
- Help Desk
- Clerical Experience
- Technical Support
- Typing speed 75 WPM
- Basic Math
- English
- CSR
- Typing
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Assessments
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Bus Operator
Miami Dade County Transit
01.2026 - 09.2026
Guest Service Representative
Carnival Cruise Lines
07.2021 - 05.2025
Customer Service Cashier
University of Miami Bookstore
06.2021 - 01.2026
Tech Support Agent
Apple Tech Support
06.2016 - 11.2021
Community Program Specialist
Humana
01.2016 - 04.2019
Sales Representative/RehiredSales Representative/Cashier Team Lead
Foot Locker
11.2013 - 04.2016
Some College (No Degree) - Computer Programming
Miami Dade College
09.2006 - 06.2007
High school diploma -
Coral Gables High School
09.2001 - 06.2005