Jessika King
Spartanburg,SC
Summary
As a Tech Support Specialist bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
7
7
years of professional experience
Work History
Technology Support Specialist
Spartanburg School District 7
08.2022 - Current
- Promoted efficiency among departments with prompt resolution of system issues.
- Conducted regular system audits to ensure compliance with company policies and industry regulations, mitigating risk factors where needed.
- Conducted comprehensive user training sessions on new software releases, fostering a culture of continuous learning within the organization.
- Monitored system performance to identify potential issues.
- Enhanced customer satisfaction with prompt resolutions to technical inquiries via phone, email, or in-person assistance.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Developed and implemented preventive maintenance procedures.
- Helped streamline repair processes and update procedures for support action consistency.
- Served as a liaison between management and technical staff, translating complex concepts into actionable plans for non-technical stakeholders.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Responded promptly to incoming sales leads and requests for technical support.
- Configured hardware, devices, and software to set up work stations for employees.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Collaborated with cross-functional teams to identify opportunities for process improvements and implement strategic solutions accordingly.
- Translated complex technical issues into digestible language for non-technical users.
- Configured hardware and granted system permissions to new employees.
CDL License Examiner
SCDMV
09.2016 - 07.2022
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Entered title and vehicle information into database.
- Examined forms to determine insurance coverage and validity.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Assisted with Computer software programming and technical support.
Education
Associate of Science - Computer And Information Sciences
North Greenville University
Tigerville, SC05.2013
High School Diploma -
Spartanburg High School
Spartanburg, SC05.2011
Skills
- Microsoft ASPNET
- Virtualization Technologies
- User credential management
- Asset Management
- Computer Diagnostics
- Technical Documentation
- Microsoft Windows and Office
- Hardware and Software Repair
- Systems Analysis
- Remote Desktop Support
- Mac systems
- Software Upgrades
- Remote Support
Timeline
Technology Support Specialist
Spartanburg School District 7
08.2022 - Current
CDL License Examiner
SCDMV
09.2016 - 07.2022
Associate of Science - Computer And Information Sciences
North Greenville University
High School Diploma -
Spartanburg High School
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