Jessika Smith
Riverside,CA
Summary
Proven multitasker and team collaborator, I leveraged strong organizational skills and exceptional customer service at several restaurants to enhance dining experiences. Skilled in cash handling and fostering engaging customer interactions, I consistently prioritized efficiency and guest satisfaction, contributing to a noticeable improvement in service delivery.
Overview
4
4
years of professional experience
Work History
Expo
Applebee's Neighborhood Grill & Bar
06.2023 - 11.2023
- Provided customer service by greeting and seating guests, answering questions, and offering assistance.
- Assisted in maintaining a clean and organized dining environment by bussing tables and pre-bussing.
- Prepped food and work areas to ensure a smooth dining experience.
- Managed time effectively during busy periods by prioritizing tasks according to urgency while maintaining outstanding service levels consistently throughout the day's events .
Server
Dorry's Bar and Grill
01.2022 - 10.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Instructional Aide
San Jacinto Valley Academy
03.2022 - 07.2022
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support for students needing additional assistance, improving their understanding of course material.
- Contributed to a positive classroom environment by establishing rapport with students and addressing individual needs.
- Prepared supplementary materials for diverse learners, helping accommodate varying learning styles and abilities within the classroom.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Tutor
My Learning Studio
10.2020 - 04.2022
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
Cashier
Dairy Queen
01.2020 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Addressed customer needs and made product recommendations to increase sales.
Education
Associate of Science - Economics
Riverside City College
Riverside, CA07.2024
High School Diploma -
Martin Luther King Jr. High School
Riverside, CA05.2021
Skills
- Strong organizational skills
- Effective Time Management
- Engaging personality
- Exceptional communication
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Patience and Empathy
- Problem-solving skills
- Collaboration and Teamwork
- Multitasking proficiency
Timeline
Expo
Applebee's Neighborhood Grill & Bar
06.2023 - 11.2023
Instructional Aide
San Jacinto Valley Academy
03.2022 - 07.2022
Server
Dorry's Bar and Grill
01.2022 - 10.2022
Tutor
My Learning Studio
10.2020 - 04.2022
Cashier
Dairy Queen
01.2020 - 03.2021
Associate of Science - Economics
Riverside City College
High School Diploma -
Martin Luther King Jr. High School