Jessika Walker
New Baltimore ,MI
Summary
Former cultivation associate specializing in the drying process, skilled in multi-tasking, and building a friendly, driven team environment, while maintaining organization and cleanliness. Previous customer service attendant goal oriented to providing customer satisfaction.
Positive, and personable, focused on team leadership, and customer relationship building. Offering experience in building strong client relations, membership and product sales, operating cash registers, and maintaining a thoroughly cleaned facility, by implementing, and fully executing standard operating procedures.
Overview
16
16
years of professional experience
Work History
Cultivation Associate (Dry Room Manager/Operator)
Pleasantrees
Mt. Clemens , MI
07.2020 - 07.2025
- Personally creating and implementing SOPs for different processes.
- Determine set points with equipment. Ensuring all product dries evenly, and is labeled correctly.
- Managing different teams during the harvest and bucking process. Created fun, friendly, team environment to build morale, with an organized method to prevent mixups. Data tracking: time, plant counts and people, per strain. Harvest batch labeling, product weigh-outs.
- Sterilizing the rooms and all equipment, scrubbing walls, floors, drains, and using fumigators to sanitize properly. Ensuring the HVAC unit is cleaned, and has new filters.
- Maintaining a surplus of sanitized supplies needed, while setting up work stations to get the team ahead of the next task.
Studio Assistant
AB Cycle Studio
Shelby, MI
01.2022 - 10.2022
- Operated, helped set up and maintained equipment, including lighting that was utilized.
- Cleaned, organized, and maintained facility.
- Participated in local events to bring awareness.
- Built customer relations.
Customer Service, Sales, Cleaning
Xtreme Fitness Gym
Chesterfield, MI
04.2016 - 09.2020
- Provided excellent service and attention to customers in person, and through phone conversations. Supported their needs by answering questions, to provide information about products, services, and hours.
- Completed hourly custodial rounds, including mopping, vacuuming, bathrooms, laundry, gym equipment, restocking and maintaining facility sanitation.
- Enforced adherence to company policies, answered questions and trained new personnel.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Arranged new product to encourage sales.
- Showed appreciation for patronage, inviting and encouraging customers return visits.
Daycare Attendant
Powerhouse Gym
Chesterfield , MI
04.2013 - 01.2014
- Managed duties including: feeding, diapering, resting, and cleanup.
- Implemented positive discipline; followed policy of warnings, timeouts, and parent check-in.
- Implements manners, and maintains a safe environment.
- Built relationships with children by building interpersonal relationships.
Customer Service Sales
Geri’s Gift Boutique
New Baltimore , MI
06.2009 - 12.2011
- Promoted memorable shopping experiences resulting in customer retention and loyalty.
- Created and implemented store displays, enhancing customer interest.
- Assisted customers during the selection process and helped choose products to meet individual needs.
- Answered customers' questions, and concerns.
Education
High School Diploma -
Anchor Bay High School
Ira, MI06.2008
Skills
- Highly Driven Team Player
- Great Customer Service/Relations
- Strong Attention to Detail/Cleanliness
- Cash handling Accuracy
- Relationship selling
- Exceptional time management
- Energetic self-starter
- Results-oriented
Certifications
- First Aid CPR Certified
- ACE Cycle Certified
Timeline
Studio Assistant
AB Cycle Studio
01.2022 - 10.2022
Cultivation Associate (Dry Room Manager/Operator)
Pleasantrees
07.2020 - 07.2025
Customer Service, Sales, Cleaning
Xtreme Fitness Gym
04.2016 - 09.2020
Daycare Attendant
Powerhouse Gym
04.2013 - 01.2014
Customer Service Sales
Geri’s Gift Boutique
06.2009 - 12.2011
High School Diploma -
Anchor Bay High School