Kylie Scott
Bolivar,MO
Summary
Hardworking and motivated individual with 3 years of experience and record of success in the cannabis industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Very passionate about cannabis and the industry as a whole. Seeking a position that requires me to learn and grow.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cultivation Room Manager
Flora Farms
Humansville, MO
10.2020 - 05.2023
- Ensured compliance with all applicable laws, regulations, industry standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Established processes to ensure efficient workflow throughout the organization.
- Assigned work and monitored performance of project personnel.
- Maintained up-to-date knowledge of industry trends and best practices.
Senior Assistant Manager
Security Finance, Financial Services
Bolivar, MO
01.2017 - 08.2019
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Service Manager
Walmart
Bolivar, MO
03.2014 - 03.2017
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Evaluated and authenticated returns, exchanges and voids.
- Compiled audit documentation as required by management for review purpose.
- Conducted periodic audits of employees' work performance to ensure accuracy.
- Verified accuracy of cash register transactions against invoices and receipts.
Education
Certificate of Achievement - Commercial Marijuana Horticulture
Oaksterdam University
Online06-2022
Skills
- Time Management
- Quality Assurance
- Policy Implementation
- Work Prioritization
- Sorting and Categorizing
- Excellent Communication
- Team Leadership
Accomplishments
- Featured in Evolution Magazine for work and achievements in cannabis industry
Certification
- Horticulture Program
References
References available upon request.
Timeline
Cultivation Room Manager
Flora Farms
10.2020 - 05.2023
Senior Assistant Manager
Security Finance, Financial Services
01.2017 - 08.2019
Customer Service Manager
Walmart
03.2014 - 03.2017
Certificate of Achievement - Commercial Marijuana Horticulture
Oaksterdam University
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