Jessika Wise
Kennesaw,GA
Summary
I have a passion to always move to the next level. I’m eager to learn new skills and execute them in the most beneficial way possible. Fast learner, leader, responsible and dedicated to my career. Team player and very professional.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Results-driven Customer Service Manager adept at maintaining high productivity and efficiency in task completion. Specialize in conflict resolution, team leadership, and customer satisfaction strategies. Excel in communication, problem-solving, and adaptability to meet and exceed customer service goals.
Overview
10
10
years of professional experience
Work History
Server
Hudson Grille
Kennesaw, Georgia
09.2020 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
Customer Service Manager
Dixie Exterminators
Marietta, Georgia
01.2015 - 02.2020
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Managed the New Homeowner Association department.
- Provided knowledge of our products and our company.
- Scheduled all technicians.
Education
Associates Criminal Justice - Criminal Justice
Georgia Highlands College
Rome, GA05-2013
Skills
- Food inspection
- Order Management
- Safe Food Handling
- Table Setting
- Scheduling
- Data Entry
- Inbound and Outbound Calling
- Appointment Scheduling
- Building rapport
- Account Management
Timeline
Server
Hudson Grille
09.2020 - Current
Customer Service Manager
Dixie Exterminators
01.2015 - 02.2020
Associates Criminal Justice - Criminal Justice
Georgia Highlands College