Jessikah Prince
Summary
Dedicated and results-oriented Multi-Dimensional Medical Professional with a proven track record of providing high-quality patient care in a fast-paced environment. Experienced in hospitals, clinics,
urgent cares along with different specialties, being able to adept at collaborating with multidisciplinary teams to optimize patient outcomes. Highly skilled and compassionate with 15+ years of experience in seeking a challenging role while contributing to a positive patient experience.
Overview
17
17
years of professional experience
Work History
Patient Care Technician
Kaiser Permanente
03.2024 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
Medical Assistant
Kaiser Permanente
04.2022 - 12.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
CNA
Attention Plus Care - Hawaii's Choice For Home Health Care
12.2021 - 07.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Satellite MA & PCT
Methodist Hospital Specialty & Transplant
12.2017 - 11.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Travel CNA/Mobile Phlebotomist
Private Home Health Care
02.2013 - 10.2017
- Developed strong rapport with patients through empathetic listening skills and effective communication techniques that eased anxiety during transitions between facilities.
- Demonstrated strong clinical skills in various settings, including hospitals, rehabilitation centers, long-term care facilities, and private homes.
- Exhibited strong organizational skills by efficiently managing workloads in fast-paced environments with minimal supervision.
- Responded quickly and calmly in emergency situations.
- Provided high-quality nursing care to diverse patient populations, adapting to the unique needs of each assignment.
- Organized daily work based on collection priority.
- Reduced wait times for patients by effectively managing daily schedules and appointments for mobile phlebotomy services.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Customer Service Representative
Moscone Center
01.2008 - 08.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
No Degree - Patient Care Tech
Healthcare Training & Career Consultants, Inc.
Honolulu, HINo Degree - Certified Nursing Assistant
Healthcare Training & Career Consultants, Inc.
Honolulu, HI11-2023
No Degree - Phlebotomist
Phlebotomy Training Specialists
Las Vegas, NVNo Degree - Medical Assistant
Carrington Career College
Antioch, CAHigh School Diploma -
Riverside High School
Pittsburg, CASkills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Venipuncture
- Patient care
- Specimen handling
- Butterfly needle technique
- Specimen labeling procedures
- Customer service
- Patient scheduling
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Compassion and empathy
- Attention to detail
- Compassionate communication
- Order of draw
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Scheduling
- Paperwork processing
- Documentation
Timeline
Patient Care Technician
Kaiser Permanente
03.2024 - Current
Medical Assistant
Kaiser Permanente
04.2022 - 12.2023
CNA
Attention Plus Care - Hawaii's Choice For Home Health Care
12.2021 - 07.2022
Satellite MA & PCT
Methodist Hospital Specialty & Transplant
12.2017 - 11.2020
Travel CNA/Mobile Phlebotomist
Private Home Health Care
02.2013 - 10.2017
Customer Service Representative
Moscone Center
01.2008 - 08.2011
No Degree - Patient Care Tech
Healthcare Training & Career Consultants, Inc.
No Degree - Certified Nursing Assistant
Healthcare Training & Career Consultants, Inc.
No Degree - Phlebotomist
Phlebotomy Training Specialists
No Degree - Medical Assistant
Carrington Career College
High School Diploma -
Riverside High School
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