Jessilyne Zarate
Sorrento,FL
Summary
To secure a management position with an organization that will utilize my quality skills along with offering further opportunities to excel and progress with the company.
Overview
16
16
years of professional experience
Work History
Area Manager/Store Manager
Naples Soap Company
Mt. Dora, Florida
11.2020 - 03.2025
- Directed strategic and brand - appropriate marketing initiatives to improve sales behaviors and maximize revenue.
- Managed and Lead multiple teams to achieving daily sales goals, weekly goals and monthly goals.
- Demonstrated that our priority lies with our customers first and we are to serve them with integrity and a sense of urgency.
- Performed assigned projects and completed checklists in an efficient and accurate manner.
- Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
- Oversaw regional and local sales managers and staff.
- Reviewed staffing needs to ensure adequate coverage at all times in stores.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Mentored team members by demonstrating best practices for sales and customer service.
- Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
- Boosted team morale and overall revenue by creating sales contests.
- Provided guidance on the implementation of new policies and procedures in stores.
Client Service Specialist
Alight Solutions
Lincolnshire, IL
10.2018 - 05.2020
- Worked as team member to provide highest level of service to customers
- Provided advanced support for large market client projects with strong documentation, reporting and customer service skills
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures
- Created and maintained spreadsheets and developed administrative and logistical reports
- Liaised between internal and external stakeholders, providing updated project status and performance reports
General Store Manager
Kay Jewelers
Altamonte Springs, FL
10.2008 - 05.2018
- Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
- Managed team of 25+ employees concentrated in a 2.5 million dollar store.
- Created strategies to develop and expand existing customer sales, which resulted in a 10% increase in monthly sales.
- Demonstrated that customers come first by serving them with a sense of urgency.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Performed assigned projects and completed checklists in an efficient and accurate manner.
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Education
High School Diploma -
Audubon Junior/Senior High School
Audubon, NJSkills
- Recruiting and hiring
- Staff development
- Supervision and training
- Merchandising familiarity
- Goal setting
- Networking abilities
- Inventory control
- Sales expertise
- Team building
- Customer experiences
- Client relations
- Sales management
- Inventory management
- Visual merchandising
- Relationship building and management
- Operations
- Goals and performance
Affiliations
Richard Dallio: Former District Manager. Contact Number: 803-730-3598
Academic Background
United States
Timeline
Area Manager/Store Manager
Naples Soap Company
11.2020 - 03.2025
Client Service Specialist
Alight Solutions
10.2018 - 05.2020
General Store Manager
Kay Jewelers
10.2008 - 05.2018
High School Diploma -
Audubon Junior/Senior High School