Jessilynn Galgano
Shoreham
Summary
Dedicated and adaptable individual with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
The Roadhouse
Riverhead
06.2022 - Current
- Open and close restaurant, manage POS and cash handling for 50+ daily transactions
- Maintain dining/service areas, ensuring cleanliness and organization
- Provide prompt customer service, resolving inquiries during peak traffic
- Collaborate with co-workers to maintain efficient operations
Freelance Baker
Self-Employed
Riverhead
05.2022 - Current
- Craft custom cakes, cookies & pastries for ~15 clients monthly
- Manage business operations: orders, baking, packaging, delivery logistics
- Generate ~$1,500 revenue per month with 90%/+ repeat customers
- Promote via Instagram; maintain brand presence
Childcare
Private Residence
Islip
05.2018 - Current
- Provided consistent care for children over 6 years, ensuring their safety and well-being while fostering a positive environment.
- Transported children to extracurricular activities, doctor appointments, and school, maintaining punctuality and safety.
- Prepared healthy meals and assisted with morning routines to ensure a smooth start to each day.
Hostess & Catering Waitress
Flanagan’s
Ronkonkoma
01.2019 - 01.2022
- Greeted ~200 guests per shift, managed seating and reservation flow
- Assisted with catering events: organized service stations and delivered seamless guest service
- Multitasked effectively in a fast-paced restaurant environment
Education
Bachelor of Arts - Sociology, Psychology and Criminal Justice
Dominican University
Orangeburg, NY05.2025
Skills
- Active Listening & Empathy
- Customer Service & Conflict Resolution
- Point-of-Sale & Cash Handling
- Organizational & Multitasking
- Food Preparation & Baking Basics
- Inventory & Order Management
- Volunteer & Recreation Program Support
- Communication & Teamwork
- Time Management & Reliability
- Proficient in Microsoft Office and Powerpoint
- Problem resolution
INTERCOLLEGIATE ATHLETICS
- NCAA Division 2 Women's Lacrosse Team, Dominican University New York August 2021-Present
- Leads and motivates team members to ensure team works well together, works cooperatively, watches out for teammates, and offers a helping hand when needed
- Helped lead the team to Three CACC Championships and Division II NCAA Tournament
Volunteer Experience
- Volunteer – Special Education Support, Queens, NY, 2024-11, Assisted special education students in classroom & recreational activities, Collaborated with teachers to deliver individualized attention
- Quantum Rehabilitation & Nursing Care, Recreation Volunteer, Coram, NY, 2024, Present, Co-lead recreational programs: arts, games, outings for rehab and nursing care residents, Enhanced resident engagement and social well-being through structured group activities
Timeline
Customer Service Associate
The Roadhouse
06.2022 - Current
Freelance Baker
Self-Employed
05.2022 - Current
Hostess & Catering Waitress
Flanagan’s
01.2019 - 01.2022
Childcare
Private Residence
05.2018 - Current
Bachelor of Arts - Sociology, Psychology and Criminal Justice
Dominican University
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