Jessina Fells
Baton Rouge
Summary
Seasoned Crisis Intervention Specialist with a proven track record at Centene Corporation, excelling in crisis de-escalation and telephonic support. Demonstrated success in enhancing patient outcomes through effective treatment planning and patient assessment. Skilled in fostering collaboration and advocating for clients, ensuring high-quality care and service continuity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Crisis Intervention Specialist
Centene Corporation
Baton Rouge
10.2022 - Current
- Verify crisis provider services are delivered in accordance with contract expectations
- Provide telephonic support to members who are in distress; contact necessary mobile crisis response team further de-escalate crisis
- Analyze and report outcomes per agency and state guidelines
- Assist in completing authorization requests from authorized crisis providers
PRN Child and Adolescent Counselor
OLOL TAU Center
Baton Rouge
11.2020 - Current
- Facilitate group and individual sessions with patients assigned to unit
- Facilitate family sessions as needed
- Complete all assessments and reports pertaining to patients’ history and progress
- Develop treatment plans to accommodate patients’ needs
- Assist in planning discharge for patients when treatment was completed
Clinical Therapist
Progressive PHP of Seaside Health Systems
Zachary
06.2020 - 09.2021
- Facilitated group and individual sessions with individuals with co-occurring disorders
- Completed all assessments and other documents pertaining to patients’ history and progress
- Modified treatment plans to accommodate patients’ needs
- Provided patients about available services and make appropriate aftercare referrals upon discharge
Assistant Program Director
Premier Choice Counseling Services
Springfield
07.2019 - 06.2020
- Assisted in directing day to day operations to attain program goals and objectives
- Oversaw quality assurance with the community-based program and ACT team to ensure service delivery and clinical care
- Coordinated communication with other service components of the agency to ensure continuity of care in relation to clients serviced
Education
Master of Science - Clinical Mental Health Counseling
Alcorn State University
Lorman, MS05.2017
Bachelor of Science - Biology
Alcorn State University
Lorman, MSSkills
- Crisis de-escalation
- Telephonic support
- Treatment planning
- Patient assessment
- Quality assurance
- Aftercare referrals
- Group facilitation
- Case documentation
- Collaboration skills
- Client advocacy
Certification
- Licensed Professional Counselor in Louisiana and Texas
- Certified Grief Informed Professional
Personal Information
Title: Licensed Professional Counselor
Timeline
Crisis Intervention Specialist
Centene Corporation
10.2022 - Current
PRN Child and Adolescent Counselor
OLOL TAU Center
11.2020 - Current
Clinical Therapist
Progressive PHP of Seaside Health Systems
06.2020 - 09.2021
Assistant Program Director
Premier Choice Counseling Services
07.2019 - 06.2020
Master of Science - Clinical Mental Health Counseling
Alcorn State University
Bachelor of Science - Biology
Alcorn State University
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