Jessita Lee
diligent courier
Palm Coast,FL
Summary
Dedicated professional with a strong background in customer service and operations management. Proven ability to enhance guest experiences, streamline processes, and foster team collaboration.
17
Years of experience
Work History
Pharmacy Technician Trainee
7 Months- Assisted pharmacists in dispensing medications and verifying prescriptions for accuracy.
- Maintained organized inventory, ensuring proper stock levels of pharmaceuticals and supplies.
- Operated pharmacy software systems to process prescriptions and manage patient information efficiently.
- Educated customers on medication usage, side effects, and safety precautions effectively.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
Valet
2 Months- Managed parking operations efficiently to ensure smooth vehicle flow and customer satisfaction.
- Assisted guests with vehicle retrieval, demonstrating excellent customer service skills.
- Conducted thorough inspections of parked vehicles to maintain safety and security standards.
- Coordinated with team members to optimize parking space utilization during peak hours.
- Adapted quickly to changing circumstances and resolved issues in a fast-paced environment.
- Maintained cleanliness and organization of the valet area for optimal functionality.
- Communicated effectively with guests regarding wait times and parking procedures.
- Demonstrated reliability by consistently following company policies and procedures in daily tasks.
Executive Housekeeper
2 Years 2 Months- Supervised daily housekeeping operations, ensuring high cleanliness standards across all guest rooms and common areas.
- Trained and mentored staff in best practices for efficient cleaning and maintenance procedures.
- Implemented inventory management system for linens and supplies, optimizing usage rates and reducing waste.
- Conducted regular inspections of facilities to maintain compliance with health and safety regulations.
- Developed training materials to enhance onboarding process for new housekeeping team members.
- Collaborated with management to create schedules that maximized staff productivity while meeting guest needs.
- Addressed guest feedback promptly, improving overall satisfaction ratings through proactive service adjustments.
Delivery Driver
4 Years 9 Months- Delivered packages efficiently, ensuring timely arrivals and customer satisfaction.
- Navigated routes using GPS technology to optimize delivery times.
- Maintained vehicle cleanliness and adherence to safety standards consistently.
- Trained new drivers on company protocols and best practices for deliveries.
Delivery Driver
10 Months- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Navigated routes using GPS technology to optimize delivery times.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
PCA Personal Care Assistant
5 Months- Assisted clients with daily living activities, ensuring comfort and safety in home environments.
- Monitored patient health status and reported changes to healthcare professionals promptly.
- Developed personalized care plans tailored to individual client needs and preferences.
- Trained new staff on caregiving protocols and best practices for client engagement.
- Implemented strategies to improve clients' quality of life through engaging activities.
- Advocated for clients' needs, fostering trust and communication between families and healthcare providers.
Patient Concierge
3 Years 3 Months- Assisted in onboarding new staff, fostering a collaborative team environment.
- Ensured HIPAA compliance while managing sensitive patient information for secure data handling practices.
- Facilitated access to hospital amenities for enhanced patient comfort during their stay.
- Streamlined communication between departments to improve patient care processes.
Education
High School Diploma
Skills
Customer service and support
Customer communication
Efficient work ethic
Patience and composure
Team collaboration
Problem-solving
Guest assistance
Ability to follow directions
Timeline
Delivery Driver
diligent courier
2025.09 - 2026.07
Pharmacy Technician Trainee
Publix
2025.02 - 2025.09
Valet
Parkmed
2024.12 - 2025.02
Executive Housekeeper
Island Cottage
2022.06 - 2024.08
PCA Personal Care Assistant
All American Home Care
2018.11 - 2019.04
Delivery Driver
Healthex
2018.01 - 2022.10
Patient Concierge
General Hospital
2009.09 - 2012.12
Edison Tech High School
High School Diploma