Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jesslie Rivera

Dallas

Summary

Detail-oriented Customer Service Representative with experience in logistics coordination and patient engagement. Skilled in active listening and critical thinking, consistently delivering positive customer experiences while streamlining processes.

Results-driven individual with a strong background in customer service and administrative support. Recognized for effective data entry and building relationships, ready to leverage expertise to enhance customer satisfaction and operational workflows.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Redi Carpet
Lewisville, TX
09.2025 - Current
  • Processed and coordinated flooring orders, delivering product details and resolving inquiries swiftly to uphold a customer-focused service model.
  • Assessed customer accounts while coordinating logistics and scheduling to ensure timely service delivery.
  • Optimized workflows for order and return processing, prioritizing prompt fulfillment and positive customer experiences.
  • Addressed complex customer inquiries through escalated calls, fostering positive relationships and enhancing customer satisfaction.

Care Facilitator

Dedicated Senior Medical Center
Dallas, TX
05.2022 - 05.2024
  • Managed patient interactions and administrative tasks to ensure seamless clinic operations and exceptional service delivery.
  • Developed and implemented strategies for promoting patient engagement activities focused on enhancing senior health and building community ties.
  • Executed appointment scheduling, verified insurance details, and conducted patient check-in/check-out procedures to ensure operational efficiency and patient satisfaction.
  • Oversaw meticulous data entry in electronic medical records (EMR) system, guaranteeing compliance with HIPAA standards and maintaining data integrity.
  • Engaged with clinical personnel to maintain consistent care delivery and optimize communication pathways between departments.
  • Delivered empathetic assistance to patients, addressing their questions and concerns to enhance overall satisfaction and trust.

Barista

Starbucks
Dallas Texas
09.2021 - 05.2022
  • Delivered exceptional customer service by efficiently taking orders and addressing inquiries.
  • Prepared high-quality beverages following standardized recipes and procedures to ensure consistency.
  • Maintained cleanliness and organization of workstations to comply with health and safety standards.

Education

High School Diploma -

Colegio De Estudios Regiomontanos CER Saltillo
Coahuila, Mexico
05-2016

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Bilingual (English/Spanish)

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Redi Carpet
09.2025 - Current

Care Facilitator

Dedicated Senior Medical Center
05.2022 - 05.2024

Barista

Starbucks
09.2021 - 05.2022

High School Diploma -

Colegio De Estudios Regiomontanos CER Saltillo