JESSTINA ROBLES
Moorpark,CA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to encourage loyalty and repeat business. Utilizes all resources to ensure all operational needs are being met. Plans all decisions based on being beneficial for the company.
Overview
11
11
years of professional experience
Work History
General Manager
Hook Burger
02.2017 - Current
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, giving consideration to customer traffic and employee strengths.
- Provided excellent customer service, creating and retaining regular customers.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed budget implementations, employee reviews, training, schedules.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Boosted efficiency by coaching and mentoring employees on industry practices and company procedures.
Assistant Store Manager
El Pollo Loco
02.2012 - 02.2017
- Cash Management which included properly reconciling money to ensure balance.
- Supervised employees, providing feedback on areas of improvement.
- Managed schedules based on business needs,
- Provided great customer service and created regular customers.
- Enured opening duties were completed on time.
- Maintained company policies being followed
Education
Bachelor of Arts - Sociology
California State University - Northridge
Northridge05.2022
Skills
- Food Preparation and Safety
- Performance Analysis
- Problem Resolution
- Leadership
- Inventory Control
- Labor Cost Controls
- Team Training
- Staff Management
- Performance Improvement
- Employee Scheduling
- Communication Skills
- Profit and Loss
- Training and Development
- Management Training
- Staffing
- Performance Evaluations
- Coaching and Mentoring
- Staff Development
- Staff Training
- Team Leadership
- Safety Protocols
- Budgeting and Cost Control
Timeline
General Manager
Hook Burger
02.2017 - Current
Assistant Store Manager
El Pollo Loco
02.2012 - 02.2017
Bachelor of Arts - Sociology
California State University - Northridge
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