Open To Work
Jessy Blanco
Customer Service Expert
Snellville,GA
Summary
Dynamic professional leveraging strong organizational, communication, and leadership skills in a challenging role. Proven expertise in people management and a commitment to driving high levels of customer satisfaction contribute to the success of a forward-thinking organization. Passionate about fostering team collaboration and consistently achieving business objectives, ensuring a positive impact on overall performance and growth. Prepared to bring innovative solutions and a results-oriented mindset to enhance organizational effectiveness.
Overview
8
8
years of professional experience
Work History
Production Team Leader
McNaughton McKay Electric Company
Suwanee, GA
03.2022 - 03.2026
- Managed shipping freight orders, coordinating with the appropriate freight companies to ensure timely pickup. To streamline the process, I utilize Excel and Google Docs to create comprehensive shipping documentation that simplifies the job.
- Managed a team of 5 people while also ensuring all of my daily duties were met.
- Oversaw production workflows, ensuring efficiency and adherence to safety protocols.
- Trained and mentored team members on operational best practices and equipment usage.
- Implemented process improvements that enhanced productivity and reduced downtime.
- Coordinated daily production schedules to meet project deadlines and customer demands.
- Conducted quality control inspections, ensuring compliance with industry standards.
- Mentored new employees as well as current employees, providing them with the necessary knowledge and guidance to become effective members of the production team.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Improved employee morale by fostering a positive work environment through clear communication and supportive leadership.
- Facilitated communication between departments to ensure seamless coordination of production activities.
Customer Support Specialist
Uber
New York, NY
09.2021 - 12.2022
- Provide virtual support to Uber drivers and delivery partners on the platform, resolving technical and account-related issues.
- Assist with account inquiries, account setup, and troubleshooting.
- Perform background checks on new drivers and verify all necessary documents to ensure compliance with Uber's policies.
- Offer guidance and recommendations for account optimization, improving driver performance and satisfaction.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
Sales Associate
Victoria's Secret Pink
New York, NY
09.2019 - 10.2021
- Delivered exceptional customer service by assisting customers in selecting products, driving a 15% increase in sales during high-traffic periods.
- Managed store promotions and provided detailed product knowledge, increasing customer engagement and product upsells.
- Processed transactions and managed the cash register, maintaining an accurate drawer with no discrepancies.
- Replenished stock and organized merchandise, ensuring the sales floor remained visually appealing and fully stocked.
- Assisted in training new employees on store policies and customer service standards.
Lead Barista
Starbucks
New York, NY
06.2018 - 07.2019
- Led a team of upwards of 6 baristas during peak hours, ensuring fast-paced service while maintaining quality and customer satisfaction.
- Trained and mentored new baristas, helping them improve product knowledge, efficiency, and customer service skills.
- Oversaw inventory, ensuring stock levels were maintained and restocked in a timely manner to prevent service disruptions.
- Ensured store standards were met in terms of cleanliness, safety, and operational efficiency.
- Implemented upselling techniques, increasing store sales and customer loyalty.
Sales Lead
Sabon NYC
New York, NY
01.2018 - 02.2019
- Acted as a liaison between customers, sales associates, and management to ensure smooth store operations and customer satisfaction.
- Supervised and motivated a team of 4 sales associates, driving sales targets and increasing store revenue.
- Assisted in loss prevention through proactive customer engagement and monitoring store activity.
- Conducted inventory audits, ensuring accurate stock counts and timely restocking.
- Managed visual merchandising to ensure products were displayed correctly and aligned with current promotions.
- Led sales initiatives to drive revenue growth and enhance customer engagement.
Education
High School Diploma - Business
Urban Assembly School of Business For Young Women
NYC06.2014
Skills
- Excellent Communication & Media Skills: Proven ability to communicate effectively with clients, colleagues, and stakeholders, both in writing and verbally Experienced in content creation, digital media, and managing social media platforms to enhance brand visibility and engagement
- High-Pressure Productivity: Capable of maintaining high levels of efficiency and quality in fast-paced and high-stress environments, managing multiple tasks and priorities while meeting deadlines
- Microsoft Office & Tech-Savvy: Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Comfortable with learning new software and digital tools to optimize productivity and communication
- Detail-Oriented: Meticulous attention to detail in every aspect of work, ensuring accuracy in data entry, project management, and client communications
- Sales & Marketing Expertise: Strong background in developing and executing sales strategies, market research, and campaigns Skilled in identifying customer needs, upselling products/services, and achieving sales targets
- Customer & Personal Service: Excellent customer service skills, with a focus on providing personalized solutions, resolving issues, and building lasting relationships with clients and customers
Accomplishments
- Supervised a team of 5 warehouse members.
- Documented and resolved shipping and packing issues which led to customer satisfaction to go above the expectation.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
Languages
Fluent in Spanish and English
Interests
- I enjoy helping others and giving back to the community
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Video Gaming
- Reading
- Music
- Watching Movies and TV Shows
- Photography
Timeline
Production Team Leader
McNaughton McKay Electric Company
03.2022 - 03.2026
Customer Support Specialist
Uber
09.2021 - 12.2022
Sales Associate
Victoria's Secret Pink
09.2019 - 10.2021
Lead Barista
Starbucks
06.2018 - 07.2019
Sales Lead
Sabon NYC
01.2018 - 02.2019
High School Diploma - Business
Urban Assembly School of Business For Young Women