Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessy Burns

Racine,WI

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Entrepreneur

Self-employeed
10.2021 - Current
  • Determined business plan, mission statement, and vision.
  • Launched new product lines successfully through comprehensive planning, strategy and research.
  • Mapped income generating strategies to grow revenue.
  • Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.

Assembler

Bombardier Recreational Products
03.2022 - 08.2023
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Organized workstations to maximize productivity, reduce distractions and meet deadlines.
  • Collaborated with team members to improve production processes and maintain quality standards.

School Bus Driver

First Student
09.2019 - 01.2022
  • Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.

Certified Nursing Assistant

Shorelight Memory Care
06.2016 - 07.2019
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Education

High School Diploma -

Case High School
Racine, WI
04.2013

Skills

  • Customer Service
  • Product and Service Knowledge
  • Customer Satisfaction
  • Customer Support
  • Customer Needs Assessment
  • Keyboarding

Certification

CPR

Timeline

Assembler

Bombardier Recreational Products
03.2022 - 08.2023

Entrepreneur

Self-employeed
10.2021 - Current

School Bus Driver

First Student
09.2019 - 01.2022

Certified Nursing Assistant

Shorelight Memory Care
06.2016 - 07.2019

High School Diploma -

Case High School

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Jessy Burns