Henry Lopez
Kissimmee,Fl
Summary
Dynamic professional with a proven track record in targeting businesses and recommending tailored wireless solutions. Skilled in suggesting optimal service plans, data packages, and enhanced services to meet diverse client needs. Adept at negotiating and closing deals, consistently driving business growth and fostering long-term client relationships. Committed to delivering exceptional service and innovative solutions in a competitive market.
Overview
11
11
years of professional experience
Work History
Small Business Manager
VerizonBusiness
Remote
07.2024 - Current
- Managed daily operations to enhance customer satisfaction and streamline service delivery.
- Developed strategic marketing initiatives to drive business growth and increase brand awareness.
- Oversaw team performance, providing mentorship and training to improve staff efficiency and productivity.
- Managed approximately 50 cold calls, emails and faxes per day from customers.
- Analyzed market trends to inform strategic planning and drive sales growth.
Retail Representative
Verizon Wireless
Kissimmee, FL
07.2022 - 07.2024
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
- Assisted customers in selecting products, providing personalized recommendations based on needs.
- Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
- Trained new staff on store operations and sales techniques to improve team performance.
Mobile Expert
T-Mobile
Avon, Massachusetts
10.2015 - 05.2019
- Established a new store, fostering determination and cultivating business relationships both within and outside the retail environment.
- Drove sales performance to exceed established business goals and targets.
- Cultivated strong relationships with customers to enhance brand loyalty and engagement.
- Influenced key performance metrics and cultivated positive relationships in each store to enhance operational effectiveness.
Education
Associate Degree - Business Management
Leaman College
New York01-2006
Skills
- Performance analysis
- Marketing management
- Customer service
- Native spanish fluency
Timeline
Small Business Manager
VerizonBusiness
07.2024 - Current
Retail Representative
Verizon Wireless
07.2022 - 07.2024
Mobile Expert
T-Mobile
10.2015 - 05.2019
Associate Degree - Business Management
Leaman College