Thomas Zink
Phoenixville,PA
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
2
2
years of professional experience
Work History
Small Business Manager
Ride On Time Jetski
05.2023 - 08.2023
- Enhanced small business efficiency by implementing optimized operational processes and procedures.
- Increased sales revenue through targeted marketing strategies and exceptional customer service.
- Managed financial aspects of the small business, including budgeting, forecasting, and expense tracking to ensure profitability.
- Promoted brand awareness through effective social media campaigns and community engagement initiatives.
- Managed day-to-day operations, ensuring smooth workflow and efficient resource allocation across all areas of the business.
- Provided exceptional leadership by managing a team of employees dedicated to delivering outstanding customer experiences and driving business growth objectives effectively.
Grocery Team Member
BJ's Wholesale
03.2022 - 03.2023
- Assisted in inventory management for optimal product availability and reduced waste.
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
- Processed transactions quickly and accurately, maintaining a high level of professionalism at all times.
- Contributed to increased sales through effective upselling techniques and product knowledge.
- Handled customer complaints with patience and understanding, working towards a satisfactory resolution for both parties.
- Supported store management by performing additional tasks as needed, such as opening or closing procedures.
- Maintained food safety standards by properly storing perishable items and monitoring expiration dates.
Sales Associate
Dicks Sporting Goods
02.2021 - 08.2021
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Bachelor of Business - Business Management And Marketing
West Chester University of Pennsylvania
West Chester, PA05.2025
GED -
Phoenixville Area High School
Phoenixville, PA06.2021
Skills
- Performance Analysis
- Customer Service
- Business Planning
- Strategic Planning
- Business Development
- Logistics Management
- Data Collection
- Social Media Promotion
- Search Engine Optimization
- Team Building and Leadership
- Marketing Management
- Operations Management
Certification
Hobbies
West Chester Club Baseball, Disc golf, Snowboarding, Golf, Fishing, Possible business ideas, Water sports and Learning new technological advancements.
Timeline
Small Business Manager
Ride On Time Jetski
05.2023 - 08.2023
Grocery Team Member
BJ's Wholesale
03.2022 - 03.2023
Sales Associate
Dicks Sporting Goods
02.2021 - 08.2021
Bachelor of Business - Business Management And Marketing
West Chester University of Pennsylvania
GED -
Phoenixville Area High School
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