Jessica Godinez
Converse,TX
Summary
Professional Sales Executive with 18 years of experience attending to customer needs and converting prospects to increase sales. Accomplished in emphasizing service features and benefits, preparing sales order forms and developing reports. Expert in overcoming objections from prospective customers to maximize sales opportunities.
Overview
13
13
years of professional experience
Work History
Owner
The Godinez Group
San Antonio, TX
02.2016 - Current
- Led startup and creation of operational procedures and workflow planning.
- Set pricing structures according to market analytics and emerging trends.
- Managed operations budgeting, accounts payable and accounts receivable.
- Kept up-to-date on regulatory changes affecting business operations.
- Improved company's quality and productivity by streamlining systems and processes.
Corporate Trainer
Unilink Transportation
Monterey, MX
05.2022 - 12.2022
- Devised strategies to orientate, train and direct staff to achieve corporate objectives. Including new hires, career advancement, performance enhancement, and on going skills.
- Efficiently analyzed learning needs of departments to set realistic goals and determine training methods. Including operations, sales, management, software development and quality assurance.
- Administered assessments during and after training and provided leaders with feedback about individual strengths and training requirements.
- Wrote, optimized and monitored training processes.
- Determined sales training needs by observing sales transactions, reviewing sales reports and receiving input from sales managers.
- Partnered with subject matter experts to design training programs and instructional materials to educate various departments.
- Increased program success by proactively reviewing different system aspects to identify and address enhancement opportunities.
- Prepared digital training materials including workbooks, manuals and self-paced guides.
- Boosted confidence of employees by providing skilled training to improve knowledge and productivity.
Sales Executive
Unilink Transportation
San Antonio, TX
03.2022 - 05.2022
- Generated leads and solicited new opportunities by leveraging business intelligence and third-party data sources.
- Contacted current and potential clients to promote products and services.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Used cold calling and networking to sell products and services.
Key Account Manager
Unilink Transportation
San Antonio, TX
06.2020 - 03.2022
- Increased profitability and revenue by steadily generating over $500,000 in monthly sales.
- Exceeded 97% on time performance consistently.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained positive working relationships with carriers.
- Supported partners across international markets to further sales projections.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Recognized security risks to properly handle situations.
- Cultivated client loyalty through consistent quality, productivity, exemplary service and proactive management.
- Anticipated and tracked operational and tactical risks to provide strategic solutions.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Contributed to proposal and contract development, negotiations and meetings.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Measured and reviewed performance via KPIs and metrics.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Built strong operational teams to meet process and production demands.
Customer Service Representative
Sunline Commercial Carriers
San Antonio, TX
05.2018 - 02.2020
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Mentored new employees on procedures and policies to maximize team performance.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
Fleet Manager
Mencar, LLC.
San Antonio, TX
07.2017 - 05.2018
- Supervised preventive maintenance projects, employee tasks and performance and adherence to safety standards.
- Set and managed policies covering building systems operation and maintenance.
- Managed schedule of repairs to guarantee arrival of parts, equipment and resources needed to satisfy job requirements.
- Performed emergency repairs during off-hours to restore essential utilities.
- Contacted vendors to procure equipment and tools to meet organizational demands.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Inspected fleet vehicles to identify immediate repairs and maintenance work needed.
- Investigated accidents and violations. Coordinated post-accident drug and alcohol testing as needed.
- Complied with FMCSA regulations and audits.
- Reported on key metrics and safety improvements in staff meetings, answering questions and providing insight.
District Manager
Unilink Transportation
San Antonio, TX
06.2015 - 02.2016
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Mentored team members by demonstrating best practices for sales and customer service.
- Exceeded sales profit margin by over 50% for all districts.
- Exceeded on time performance of 97% for operational division.
Operations Analyst
Unilink Transportation
San Antonio, TX
05.2014 - 02.2016
- Compared business performance and operating policies against benchmarks.
- Analyzed systems and processes to understand current functionality and impact of operational changes.
- Applied skills in McLeod to create data models and trend forecasts.
- Educated personnel on company policies to foster improved customer retention and increased revenue.
- Directed daily operations of departments, coordinating interdepartmental project activities.
- Researched, analyzed and solved revenue management questions, including forecasting and trends.
- Presented findings to management and executive leadership and fielded questions to help refine strategies.
Administrative Manager
Unilink Transportation
San Antonio, TX
05.2012 - 05.2014
- Oversaw complex office support, managing records database and organizing contracts.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Identified and solved problems to enhance management and business direction.
- Managed busy calendar for executive team, planning and preparing meetings and communications.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Negotiated and reviewed contracts, rates and terms with vendors and suppliers.
- Reviewed and approved department reimbursement requests, recording transactions to maintain financial accountability.
- Determined staffing requirements, interviewing, hiring and training new employees.
Education
GED -
Austin Community College
Austin, TX12.2001
Skills
- KPI Management
- Vendor Negotiations
- Focus and Follow-Through
- Training Management
- Persuasive Negotiations
- Sales Quota Management
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Corporate Trainer
Unilink Transportation
05.2022 - 12.2022
Sales Executive
Unilink Transportation
03.2022 - 05.2022
Key Account Manager
Unilink Transportation
06.2020 - 03.2022
Customer Service Representative
Sunline Commercial Carriers
05.2018 - 02.2020
Fleet Manager
Mencar, LLC.
07.2017 - 05.2018
Owner
The Godinez Group
02.2016 - Current
District Manager
Unilink Transportation
06.2015 - 02.2016
Operations Analyst
Unilink Transportation
05.2014 - 02.2016
Administrative Manager
Unilink Transportation
05.2012 - 05.2014
GED -
Austin Community College
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