Jessy Negron Morales
Lakeland
Summary
Adaptable and results-driven professional with a proven ability to quickly learn, integrate, and excel in new environments. Highly skilled in acquiring and applying new knowledge to achieve organizational objectives efficiently. Motivated by continuous learning and adept at navigating change with a positive and solution-oriented mindset. Demonstrates strong time management and stress management abilities, fostering effective teamwork and enhancing overall service quality. Committed to supporting organizational goals through clear communication, collaboration, and proactive problem-solving. Dedicated to improving customer satisfaction through efficient issue resolution and team synergy.
Overview
2
2
Certifications
Work History
Customer Service Representative
Atento Puerto Rico
Caguas
- Assisted customers with inquiries and resolved issues effectively.
- Processed orders and handled returns efficiently to ensure customer satisfaction.
- Collaborated with team members to maintain a positive service environment.
- Maintained knowledge of current promotions and policies for effective communication.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Sales Associate
Sears Roebuck And Company
Caguas
- Assisted customers in selecting products and providing product information.
- Processed transactions accurately and efficiently at the cash register.
- Maintained cleanliness and organization of the sales floor and merchandise displays.
- Stocked shelves and replenished merchandise to support sales efforts effectively.
- Participated in training sessions to improve product knowledge and sales techniques.
- Monitored inventory levels and reported discrepancies to management promptly.
- Helped customers find specific products, answered questions, and offered product advice.
- Developed promotional strategies to increase sales volume.
- Provided accurate information about products, prices and services.
- Worked with fellow sales team members to achieve group targets.
Registered Nurse
NeoMed Center, Inc. - Gurabo Center
Trujillo Alto
- Provided patient care and support under direction of healthcare team.
- Administered medications and monitored patient reactions and vital signs.
- Assisted in developing patient care plans based on individual needs.
- Educated patients and families on health management and treatment options.
- Collaborated with interdisciplinary teams to enhance patient outcomes.
- Maintained accurate medical records and documentation for all patients.
- Implemented infection control protocols to ensure a safe environment.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Advocated for patients by supporting and respecting basic rights, values, and beliefs.
- Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
Education
Bachelor of Science - Nursing
Universidad Ana G. Mendez
Gurabo, PR05-2019
Skills
- Customer service
- Sales strategies
- Time management
- Critical thinking
- Team collaboration
- Active listening
- Stress management
- Problem-solving
- De-escalation techniques
- Customer relations
- Call center experience
- Fluent bilingualism
Languages
English
Professional
Spanish
Full Professional
Certification
ACLS
Timeline
Customer Service Representative
Atento Puerto Rico
Sales Associate
Sears Roebuck And Company
Registered Nurse
NeoMed Center, Inc. - Gurabo Center
Bachelor of Science - Nursing
Universidad Ana G. Mendez