Jessy Snyder
Bloomington,USA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Amtrak
02.2024 - Current
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
Relationship Banker
Heartland Bank And Trust
05.2023 - 01.2024
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
Vault Attendant
Midwest Electronics Gaming
10.2021 - 05.2023
- Vault room attendant, cash handling, records & filling orders.
Shift manager
CoreLife Eatery
01.2021 - 08.2021
- Leading a team to success with guest satisfaction in our establishment. Coaching & asserting my team in a professional way to help them succeed in their work role. Making them feel confident & educated in their positions.
Panera Bread Associate Trainer
Panera Bread
01.2020 - 01.2021
- Team trainer.
Receptionist/Teller
Stearns Lending
09.2017 - 09.2018
- Clerical duties including phones, mail, welcoming clients.
Teller
Desert schools Federal Credit Union
03.2014 - 03.2015
Education
Some College (No Degree) -
Richland Community College
Decatur, ILSkills
- CUSTOMER SERVICE
- RECEPTIONIST
- RETAIL SALES
- BANKING
- TEAM TRAINER
- CASH HANDLING
Certification
food handler certificate
Timeline
Customer Service Representative
Amtrak
02.2024 - Current
Relationship Banker
Heartland Bank And Trust
05.2023 - 01.2024
Vault Attendant
Midwest Electronics Gaming
10.2021 - 05.2023
Shift manager
CoreLife Eatery
01.2021 - 08.2021
Panera Bread Associate Trainer
Panera Bread
01.2020 - 01.2021
Receptionist/Teller
Stearns Lending
09.2017 - 09.2018
Teller
Desert schools Federal Credit Union
03.2014 - 03.2015
Some College (No Degree) -
Richland Community College
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