Jessyca Gala
Houston,TX
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
10
10
years of professional experience
Work History
Dispatcher
Jessyca on road LLC
Houston, TX
10.2020 - 06.2024
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Monitored changes in delivery schedule and communicated changes to customers.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Identified locations and needs of callers to accurately send assistance.
- Assigned drivers to appropriate routes based on customer needs.
Customer Service Dispatcher
XPO Logistics
Houston, TX
07.2018 - 05.2020
- Ordered supplies or equipment to issue to personnel.
- Worked closely with lead technicians to handle scheduling, follow ups and recalls.
- Arranged for repairs to restore service and schedules.
- Documented services performed, operations information, and dispatch details in system.
- Processed orders from customers accurately in a timely fashion.
- Responded promptly to emergency situations by dispatching technicians quickly.
- Created reports documenting customer feedback, sales figures, and other relevant data points.
- Analyzed data from surveys to determine levels of customer satisfaction.
- Prepared daily work and run schedules.
- Dispatched drivers to meet daily delivery needs for company customers.
- Researched customer complaints and provided appropriate solutions in a timely manner.
- Collaborated with team members to identify effective strategies for resolving complex issues.
- Followed up with customers to ensure satisfaction with resolution of problems or requests.
Customer Service Sales Representative
Metropcs Authorized Dealer
Houston, TX
01.2014 - 03.2018
- Operated register, handled cash and processed credit card transactions.
- Developed strategies for improving the customer experience.
- Called potential customers to assess business needs and present value propositions.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Processed orders, forms, applications, and requests.
- Listened to customer needs to identify and recommend best products and services.
- Negotiated prices and set up contracts to finalize sales agreements.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Suggested additional products or services that may benefit the customer's needs.
- Answered customer questions about products and services and recommended appropriate solutions.
Education
Real Estate Sales - Real Estate
Champions School of Real Estate
Houston, TX05-2024
High School Diploma -
Miami Senior High School
Miami, FL05-2012
Skills
- Driver communication
- Route navigation
- Verifying coverage
- Coordinating urgent deliveries
- Multitasking and organization
- [Software] proficiency
- Problem-solving
- Verbal and written communication
- Customer service
- Call handling
- Dispatch coordination
- Attention to detail
- Stress tolerance
- Data entry
Bilingual
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Dispatcher
Jessyca on road LLC
10.2020 - 06.2024
Customer Service Dispatcher
XPO Logistics
07.2018 - 05.2020
Customer Service Sales Representative
Metropcs Authorized Dealer
01.2014 - 03.2018
Real Estate Sales - Real Estate
Champions School of Real Estate
High School Diploma -
Miami Senior High School