Jessyca Veneiro Silva
Shrewsbury,MA
Summary
Organized and dependable employee, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
8
8
years of professional experience
Work History
Ambulatory Service Representative
Umass Memorial Medical Group
Worcester, MA
03.2025 - Current
- Coordinated patient registration and appointment scheduling to enhance operational efficiency.
- Directed insurance verification operations to enhance billing accuracy and expedite discrepancy resolutions.
- Acquired and upheld extensive knowledge of medical terminology and procedures to facilitate effective patient support.
- Engaged with clinical teams to enhance patient flow processes and elevate overall service delivery experience.
- Developed and implemented strategies to streamline operations, ensuring timely patient service delivery.
- Assessed and confirmed patient insurance eligibility and benefits to facilitate seamless healthcare access.
Health and Safety Supervisor
United Parcel Service, UPS
Worcester, MA
12.2021 - Current
- Completed workplace safety and hazard inspections.
- Coordinated emergency response plans and drills to increase preparedness and address issues promptly.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
Medical Courier
Prescott Pharmacy
01.2018 - 07.2020
- Managed logistics for deliveries and receipts to ensure timely and cost-effective routing.
- Oversaw transport processes to maintain specimen integrity, supporting accurate testing and procedural outcomes.
- Adhered to established delivery timelines to facilitate on-time collection of prescriptions from clients.
Education
Associate of Science - Health Administration Services
Colorado Technical University
Colorado Springs, COSkills
- National Healthcare Association Certified Medical Administrative Assistant
- American Red Cross Basic Life Support Certified
LANGUAGES
English
Portuguese
Spanish
Timeline
Ambulatory Service Representative
Umass Memorial Medical Group
03.2025 - Current
Health and Safety Supervisor
United Parcel Service, UPS
12.2021 - Current
Medical Courier
Prescott Pharmacy
01.2018 - 07.2020
Associate of Science - Health Administration Services
Colorado Technical University