Jessyka Velasquez
Frederick,MD
Summary
Highly motivated and results-oriented professional with a strong track record of delivering exceptional performance across diverse environments. Proven expertise in communication, problem-solving, and time management, with a keen ability to adapt to new challenges and rapidly acquire new skills. Adept at collaborating with teams, managing multiple priorities, and providing outstanding customer service. Known for a meticulous attention to detail and a commitment to achieving goals efficiently. Seeking to leverage a versatile skill set and positive attitude to contribute effectively to a dynamic team in a fast-paced role.
Overview
4
4
years of professional experience
Work History
Sales Associate
Club Pilates Franchise LLC
08.2023 - Current
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Server
Olive Garden
03.2023 - 03.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items to enhance sales numbers.
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Barista
Chatime
06.2022 - 05.2023
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Used POS system to accurately enter orders and process payments.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
Subway Artist
Subway
08.2020 - 05.2022
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed opening and closing shift kitchen tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
Education
Student -
Frederick Community College
Student -
Frederick High School
Frederick05.2023
Skills
- Effective verbal and written communication
- Active listening and clear articulation
- Understanding and addressing client needs
- Maintaining a positive and professional demeanor
- Ability to quickly learn new processes and technologies
- Flexibility in dynamic environments
- Evaluating information and making informed decisions
- Identifying trends and potential improvements
- Accurate data entry and reporting
- Thorough review and quality control
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Basic knowledge of industry-specific software or tools
Awards
- Presidential Honors Award (2019)
- Varsity Athletic Award (2021)
- First Honors Award (2020 - 2021)
- Volleyball Captain (2020-2023)
- National Honor Society (2023)
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Club Pilates Franchise LLC
08.2023 - Current
Server
Olive Garden
03.2023 - 03.2024
Barista
Chatime
06.2022 - 05.2023
Subway Artist
Subway
08.2020 - 05.2022
Student -
Frederick Community College
Student -
Frederick High School