Jestriana Khamma
Stockton,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Wells Fargo. Skilled in problem-solving and active listening, adept at resolving discrepancies and fostering client loyalty. Showcased exceptional customer service and professionalism, significantly contributing to operational efficiency and client trust.
Overview
6
6
years of professional experience
Work History
Teller
Wells Fargo
Stockton, CA
02.2024 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Made Credit Card/Mortgage payments.
- Assist customers with Safe Deposit Box.
Mortgage Customer Service Representative
U.S. Bank
Work From Home
01.2022 - 11.2022
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and transparency.
- Promoted positive brand image by delivering an exceptional customer service experience through active listening, problem-solving skills, and genuine care for client needs.
- Assisted clients in navigating online platforms for easy access to account information.
- Contributed to the development of departmental goals, objectives, and systems by providing valuable feedback from customer interactions.
- Made payments from incoming outbound calls.
- Assisted with Escrow and Taxes.
Teller/Banker
U.S. Bank
Willows, CA
09.2019 - 03.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Closed bank accounts upon customer request.
- Promoted digital app, walking customers through online set up
- Credit Card and Mortgage Payments.
TELLER
Wells Fargo
Stockton, CA
12.2018 - 09.2019
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Education
No Degree - Medical Billing And Coding
Carrington College
Stockton, CA06.2025
High School Diploma -
Edison High School
Stockton, CA05.2018
Skills
Exceptional customer service
Strong Work Ethic
Professionalism and Courtesy
Excellent time management skills
Problem-solving abilities
Active Listening
Critical Thinking
Timeline
Teller
Wells Fargo
02.2024 - Current
Mortgage Customer Service Representative
U.S. Bank
01.2022 - 11.2022
Teller/Banker
U.S. Bank
09.2019 - 03.2021
TELLER
Wells Fargo
12.2018 - 09.2019
No Degree - Medical Billing And Coding
Carrington College
High School Diploma -
Edison High School