Jesuan N Perez Rodriguez
6 Ashton St
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence. Capable of handing multiple takes in a fast-paced environment. Able to keep patients happy and smiling while resolving their issues in the shortest time as possible .
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Family Health Center of Worcester
03.2023 - Current
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Verified insurance eligibility and coverage for patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Assisted patients in filling out check-in and payment paperwork.
- Handled customer service inquiries in person and via telephone.
- Built and maintained positive working relationships with patients and staff.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, and scheduled appointments.
- Greeted and assisted patients with check-in procedures.
Supervisor
KFC / Taco Bell
10.2017 - 02.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Managing restaurant staff's work schedule and cash register balance.
Linen Worker
UMass Memorial Medical Center - University Campus
01.2018 - 02.2019
- Duties including sorting, assembling , and wrapping linen packs and restocking as needed.
Education
High School Diploma -
Burncoat High School
Worcester, MA06-2018
Skills
- Customer service
- Insurance verification
- Appointment scheduling
- Payment collection
- Patient greeting
- Phone etiquette
- Problem-solving
- Bilingual ( spanish speaking )
- Directing callers
- Positive Attitude
- Time Management
- Interpersonal Skills
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Representative
Family Health Center of Worcester
03.2023 - Current
Linen Worker
UMass Memorial Medical Center - University Campus
01.2018 - 02.2019
Supervisor
KFC / Taco Bell
10.2017 - 02.2023
High School Diploma -
Burncoat High School
Similar Profiles
TWESA RUBYTWESA RUBY
POPULATION HEALTH GRANT MANAGER, SHRP at FAMILY HEALTH CENTER OF WORCESTERPOPULATION HEALTH GRANT MANAGER, SHRP at FAMILY HEALTH CENTER OF WORCESTER
Loreal K. DraytonLoreal K. Drayton
Psychiatric Clinical Coordinator at Family Health Center of WorcesterPsychiatric Clinical Coordinator at Family Health Center of Worcester
Heidi L. BedardHeidi L. Bedard
Infection Control Nurse Manager at Edward M Kennedy Community Health CenterInfection Control Nurse Manager at Edward M Kennedy Community Health Center