Jesula Bien-Aime
Hollywood,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Lead Passenger Service Agent
Fenix Logistics
Fort Lauderdale, FL
11.2022 - Current
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Warehouse Associate
Amazon Fulfillment Center
Opa-locka, FL
07.2021 - 10.2022
- Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
- Uncovered and resolved errors with minimal oversight.
- Checked shipments against paperwork and signed documents.
- Completed daily cycle counts and assisted with timeframe audits.
- Checked packages and merchandise for damage and notified vendors.
Customer Service Representative
Teleperformance USA
Boca Raton, FL
12.2016 - 04.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Security Officer
G4S Secure Solutions
Pembroke Pines, FL
07.2008 - 02.2012
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
Education
Florida Christian Academy
Miami, FLAssociate Of Science - Computer Technology
Broward College
Pembroke Pines, FL12.2021
Skills
Multitasking
Judgment and decision making
Customer service-oriented
Knowledge of office equipment
Performance improvement
Verbal and written communication
Route Deliveries
Lifting and Sorting
Timeline
Lead Passenger Service Agent
Fenix Logistics
11.2022 - Current
Warehouse Associate
Amazon Fulfillment Center
07.2021 - 10.2022
Customer Service Representative
Teleperformance USA
12.2016 - 04.2017
Security Officer
G4S Secure Solutions
07.2008 - 02.2012
Florida Christian Academy
Associate Of Science - Computer Technology
Broward College