BARTHELMY LUBIN
West Palm Beach,FL
Summary
Self-motivated customer service specialist with over ten years of diverse experience in retail. Proficient at prioritizing and completing tasks in a timely manner while flexible to multitask when necessary. Able to maximize work opportunities to develop proactive and courteous customer approach using good communication skills, mathematical aptitude and computer knowledge. A team player who is attentive to detail and able to work in a fast paced and changing environment. Bilingual, fluent in both English and Creole.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Mobile Sales Consultant
Victra (Verizon)
06.2023 - 11.2023
- Pleasantly greeted customers and determined individual needs by asking appropriate questions.
- Troubleshot technical concerns regarding cell phone operations, applications and performance.
- Provided information about network policies, contract parameters and payment plans.
- Researched customer issues and determined which solutions would be most effective.
- Upsold customers by recommending accessories and promotions to increase revenue.
Teller
Wells Fargo
01.2018 - 03.2023
- Processed over 100 daily retail banking transactions for personal and commercial customers.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
Fitness Attendant
Wycliffe Country Club
10.2015 - 01.2018
- Greeted and interacted with members and guests upon entrance and exit to facility.
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Explained use of exercise equipment to all participants, prioritizing safety at all times.
- Coordinated healthy and safe use of fitness tools, equipment and spaces to prevent injuries.
- Handled phone calls and delivered messages to appropriate staff members.
Customer Service Representative
The CSI Companies
10.2014 - 04.2015
- Provided strong understanding and enthusiasm around technology
- Evaluated customers' potential product needs to appropriate recommendations
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Cashier
Target
07.2010 - 09.2014
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Used POS system to enter orders, process payments and issue receipts.
- Helped customers complete purchases, locate items and join reward programs.
Education
Some College (No Degree) - Diversified Studies
Oklahoma City Community College
Oklahoma City, OKHigh School Diploma -
Norman High School
Norman, OKSkills
- Decision-making
- Multitasking
- Creative problem-solving
- Collaboration
- Communication
- Professionalism
- Integrity
- Empathy
- Initiative
- Teamwork
Certification
CPR/AED Certified by the American Heart Association
Timeline
Mobile Sales Consultant
Victra (Verizon)
06.2023 - 11.2023
Teller
Wells Fargo
01.2018 - 03.2023
Fitness Attendant
Wycliffe Country Club
10.2015 - 01.2018
Customer Service Representative
The CSI Companies
10.2014 - 04.2015
Cashier
Target
07.2010 - 09.2014
Some College (No Degree) - Diversified Studies
Oklahoma City Community College
High School Diploma -
Norman High School
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