Dominique Austin
Indianapolis,IN
Summary
Reliable and upbeat Mobile Sales Expert successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Mobile Sales Expert
T-Mobile
02.2021 - Current
- Troubleshooting IOS and Android systems.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Order Fullfillment
Home Depot
10.2020 - 01.2021
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Collaborated with team members to complete timely orders and avoid delays.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
Security Operations Specialist
Allied Universal Security Services
09.2019 - 07.2020
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Prepared detailed incident reports to facilitate appropriate follow-up.
- Received emergency and non-emergency calls to dispatch security service and medical assistance.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
K9 Handler
Navy
10.2010 - 04.2019
- Developed and implemented successful strategies for teaching and reinforcing explosive detection.
- Utilized effective problem-solving skills to defuse and resolve canine behavioral issues.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Provided emergency response security, eliminating hazards, and potential dangers.
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
- Utilized surveillance equipment to monitor security of personnel and property.
- Performed inspections of small arms issues to determine serviceability and condition, modifications required and extent of repairs necessary.
Education
Bachelor of Science - Cloud Engineering
Western Governors University
Salt Lake City, UT03.2026
Associate Degree in General Studies -
American Military University
Charles Town, WV02.2017
Skills
- Good Telephone Etiquette
- Decision-Making
- Teamwork and Collaboration
- Critical Thinking
- Self-Motivated
- Active Listening
- MS Office
- Google Workspace
- Flexible and Adaptable
- Team-building
Certification
Comptia A+
Comptia Networking +
Timeline
Mobile Sales Expert
T-Mobile
02.2021 - Current
Order Fullfillment
Home Depot
10.2020 - 01.2021
Security Operations Specialist
Allied Universal Security Services
09.2019 - 07.2020
K9 Handler
Navy
10.2010 - 04.2019
Bachelor of Science - Cloud Engineering
Western Governors University
Associate Degree in General Studies -
American Military University