Summary
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Katherine Kalas

Sacramento,CA
Katherine Kalas

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

I would love to join a team that would benefit from the skills I currently possess while supporting and encouraging me to grow professionally, acquire new skills, and advance my career.

Work History

T-Mobile
Eureka, CA

Mobile Expert
03 2021 - 04 2023

Job overview

  • Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
  • Explore individual needs and provide hands-on demonstrations of the latest and greatest technology.
  • Demonstrate side-by-side selling to find personalized solutions beyond the device and service plan.
  • Approach service and sales needs with composure, integrity and compassion.
  • Become skilled with and consistently use digital tools in interactions and onboarding.
  • Complete training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
  • Make the most of time on shift by consistently seeking out information between customers, learning about innovations in wireless and technology.
  • Establish relationships with and partner with T-Mobile employees across channels, including business and customer service.
  • Own the customer experience and resolve issues, creating a seamless, run-around-free environment.
  • Successfully identify and handoff small business leads.
  • Support team initiatives and create an inclusive environment.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Streamlined store operations for better efficiency by maintaining an organized and clean work environment.
  • Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.

Exclusive Wireless/T-Mobile
Eureka, CA

Mobile Expert
06 2020 - 03 2021

Job overview

  • Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
  • Explore individual needs and provide hands-on demonstrations of the latest and greatest technology.
  • Demonstrate side-by-side selling to find personalized solutions beyond the device and service plan.
  • Approach service and sales needs with composure, integrity and compassion.
  • Become skilled with and consistently use digital tools in interactions and onboarding.
  • Complete training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
  • Make the most of time on shift by consistently seeking out information between customers, learning about innovations in wireless and technology.

US Ecology/NRC Environmental
Eureka, CA

Environmental Technician
02 2020 - 03 2021

Job overview

  • Emergency Response team member for environmental hazards.
  • Demonstrate knowledge of hazardous materials handling and disposal.
  • Clean and maintain company vehicles, equipment, and facilities.
  • Obtain and maintain Hazmat driver’s license endorsement.
  • Acquire new clients as well as maintaining communication with existing clients.
  • Assist with warehouse tasks as needed.
  • Implemented or recommended solutions where audits indicated insufficiencies.
  • Streamlined hazardous materials management by conducting routine inventories and proper disposal procedures.
  • Played key role in emergency response teams, addressing environmental accidents swiftly.
  • Conducted hazardous waste management operations, ensuring safe and compliant disposal.
  • Enhanced environmental compliance by conducting routine inspections and audits of facilities and operations.
  • Maintained accurate records of environmental incidents to support ongoing monitoring efforts.
  • Performed emergency response activities, tank cleaning and equipment decontamination.
  • Maintained accurate records of all environmental activities, facilitating streamlined reporting processes and regulatory compliance documentation.
  • Stayed up-to-date on current industry best practices through attending conferences, workshops, and training sessions focused on environmental management topics.

Taco Bell
Eureka, CA

Customer Service Champion
05 2019 - 06 2020

Job overview

  • Greeting customers both in the drive thru and lobby.
  • Ensuring orders are entered correctly and prepared to customer specifications.
  • Assist on cooks line when needed.
  • Restock and clean restaurant throughout shift.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations calmly, ensuring positive outcomes for all parties involved.

Stericycle
Sacramento, CA

Environmental Technician/Transportation Coordinator
06 2015 - 09 2018

Job overview

  • Sorting and disposal of inbound hazardous waste shipments.
  • Proper inventory check-ins of inbound materials and discrepancy filing.
  • Check-out waste loads for shipment to alternate disposal facilities.
  • Track movements of shipment trailers, as well as individual pieces within each shipment.
  • Proper filing of all paperwork associated with each load.
  • Installed and maintained data collection instrumentation.
  • Maintained accurate records of environmental incidents to support ongoing monitoring efforts.
  • Maintained accurate records of all environmental activities, facilitating streamlined reporting processes and regulatory compliance documentation.
  • Performed emergency response activities, tank cleaning and equipment decontamination.
  • Streamlined hazardous materials management by conducting routine inventories and proper disposal procedures.
  • Implemented or recommended solutions where audits indicated insufficiencies.

Education

Grand County High School
Moab, UT

GED from GED
06.2009

University Overview

Utah State University
Moab, UT

from Anthropology

University Overview

College of the Redwoods
Eureka, CA

from Psychology

University Overview

Skills

  • Bilingual: Spanish
  • Customer Service
  • Retail Sales
  • Leadership
  • Shipping & Receiving
  • Inventory
  • Forklift
  • Hazmat Handling
  • Organization
  • Cash register operation
  • Microsoft applications proficiency
  • Google Workspace
  • Problem-Solving
  • Attention to Detail
  • Good Telephone Etiquette
  • Active Listening
  • Analytical and Critical Thinking
  • PPE Compliance
  • Flexible and Adaptable
  • Planning and Coordination
  • Teamwork and Collaboration
  • MS Office
  • Training and Development
  • Written Communication
  • Dependable and Responsible

Languages

Spanish
Professional Working

Timeline

Mobile Expert
T-Mobile
03 2021 - 04 2023
Mobile Expert
Exclusive Wireless/T-Mobile
06 2020 - 03 2021
Environmental Technician
US Ecology/NRC Environmental
02 2020 - 03 2021
Customer Service Champion
Taco Bell
05 2019 - 06 2020
Environmental Technician/Transportation Coordinator
Stericycle
06 2015 - 09 2018
Grand County High School
GED from GED
Utah State University
from Anthropology
College of the Redwoods
from Psychology
Katherine Kalas