Susana Paniagua
Omaha
Summary
Dynamic customer service professional with extensive retail sales expertise at T-Mobile, consistently achieving sales targets. Bilingual in English and Spanish, adept at resolving inquiries and enhancing customer experiences. Proficient in Microsoft Excel, demonstrating strong attention to detail and effective communication skills to drive customer satisfaction and loyalty.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Mobile Expert
T-Mobile
Omaha
09.2022 - 11.2025
- Facilitated customer purchases of mobile devices and services.
- Resolved issues while demonstrating extensive product knowledge.
- Achieved sales and service targets consistently.
- Took ownership of customer accounts, analyzing needs to identify growth opportunities through additional products and services.
Order Filler (seasonal)
Oriental Trading Company
Omaha
10.2021 - 01.2022
- Required to meet minimum performance and accuracy expectations according to set policies and procedures
- Identifies merchandise location, quantity, unit of measure and physical description by utilizing OTC communication equipment.
- Picks merchandise from item locations into boxes/totes on a rolling cart
Cashier and Guest Services
Target
Omaha
07.2020 - 01.2021
- Efficiently scanned and bagged guest items while adhering to food safety standards.
- Resolved guest issues in compliance with Target policies and procedures.
- De-escalated negative situations to improve guest shopping experiences according to company guidelines.
- Delivered seamless service for Order Pick Up, Drive Up, and Registry guests.
EVS Attendant
Nebraska Medicine
Omaha
01.2019 - 09.2019
- Delivered cleaning and disinfecting services across assigned areas, including offices and exam rooms.
- Maintained cleanliness in public areas to ensure hygienic environments.
- Collected and disposed of trash in designated bins to promote waste management.
Housekeeping/Housekeeping Supervisor
Aksarben Suites Omaha
Omaha
04.2017 - 06.2018
- Inspected work quality to ensure compliance with specifications and standards.
- Planned and prepared employee schedules for optimal workflow.
- Assisted with cleaning duties as required to maintain cleanliness.
- Ordered supplies, issued equipment, and distributed cleaning solutions to staff.
Customer Care Specialist
H&H Automotive LLC
Omaha
10.2016 - 03.2017
- Managed incoming phone calls in fast-paced environment, assisting customers with reservations and inquiries.
- Completed outgoing calls to confirm customer reservations and provide service reminders.
- Prepared mailers and maintained inventory of office supplies for efficient operations.
Customer Service Representative
Nebraska Furniture Mart
Omaha
09.2015 - 09.2016
- Resolved customer issues through accurate account corrections.
- Executed multiple transactions, including cancellations and delivery adjustments.
- Utilized resources such as I Mart and escalation line effectively.
- Supported various departments with diverse responsibilities.
Photo Specialist/Customer Service
Walgreens Company
Omaha
08.2009 - 09.2015
- Processed negative files and managed digital file transfers efficiently.
- Monitored ink and paper supply levels to ensure uninterrupted printing operations.
- Answered customer inquiries while operating photo lab cash register accurately.
- Delivered courteous and efficient service, enhancing overall customer experience.
- Conducted merchandise inventory to maintain accurate stock levels.
Cashier
Kmart
Omaha
07.2012 - 07.2014
- Delivered exceptional customer service to enhance client satisfaction.
- Managed cash register operations, ensuring accurate pricing and end-of-shift reconciliation.
- Ensured accurate item pricing for seamless transaction processes.
Education
High school or equivalent -
Omaha South High
Omaha, NE12.2011
Skills
- Microsoft Excel and Outlook
- Communication skills
- Retail sales expertise
- Returns processing
- Sales transaction management
- Upselling strategies
- Cash register operation
- Attention to detail
- Customer service excellence
- Microsoft Office proficiency
- Customer inquiry resolution
- Bilingual (English/Spanish) and cultural competence
- Team collaboration and independence
Certification
• Driver's License
Languages
Spanish, Fluent
Timeline
Mobile Expert
T-Mobile
09.2022 - 11.2025
Order Filler (seasonal)
Oriental Trading Company
10.2021 - 01.2022
Cashier and Guest Services
Target
07.2020 - 01.2021
EVS Attendant
Nebraska Medicine
01.2019 - 09.2019
Housekeeping/Housekeeping Supervisor
Aksarben Suites Omaha
04.2017 - 06.2018
Customer Care Specialist
H&H Automotive LLC
10.2016 - 03.2017
Customer Service Representative
Nebraska Furniture Mart
09.2015 - 09.2016
Cashier
Kmart
07.2012 - 07.2014
Photo Specialist/Customer Service
Walgreens Company
08.2009 - 09.2015
High school or equivalent -
Omaha South High