Reanna Ramdeo
Toledo,Ohio
Summary
Customer-oriented Sales Associate with thorough knowledge of company's products and services and familiarity of customer and market dynamics. Versed in assessing customer needs, maintaining stock and cross-selling products. Proficient in POS system operations coupled with positive, energetic demeanor.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Mobile Expert
Metro By T-Mobile
Newburgh, NY
01.2021 - 09.2021
- Maintained sound knowledge of company product suites.
- Performed in-store product demonstrations at assigned events.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Customer Experience Representative
E-Networks Inc
Georgetown, Guyana
05.2019 - 07.2020
- Resolved customers' issues related to purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Utilized telephone, online chat and email platforms to deliver outstanding customer service.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Trained new personnel regarding company operations, policies and services.
Education
High School Diploma -
Saraswati Vidya Niketan
Cornelia Ida, Guyana 08.2012 - 10.2017
Google IT Support Professional Certificate
Coursera
12.2021 - 08.2022
Skills
Organization
Active Listening
Critical Thinking
Cash register operation
Organization and Time Management
Good Telephone Etiquette
Written Communication
Dependable and Responsible
Positive Attitude
Patience
Problem Solving
Collaboration
Critical thinking
Certification
Google IT Certificate
Timeline
Google IT Certificate
03-2022
Google IT Support Professional Certificate
Coursera
12.2021 - 08.2022
Mobile Expert
Metro By T-Mobile
01.2021 - 09.2021
Customer Experience Representative
E-Networks Inc
05.2019 - 07.2020
CAPE Year One
09-2018
CSEC
09-2017
High School Diploma -
Saraswati Vidya Niketan
08.2012 - 10.2017