Reanna Ramdeo
Toledo,Ohio
Summary
Customer-oriented Sales Associate with thorough knowledge of company's products and services and familiarity of customer and market dynamics. Versed in assessing customer needs, maintaining stock and cross-selling products. Proficient in POS system operations coupled with positive, energetic demeanor.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Mobile Expert
Metro By T-Mobile
Newburgh, NY
01.2021 - 09.2021
- Maintained sound knowledge of company product suites.
- Performed in-store product demonstrations at assigned events.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Customer Experience Representative
E-Networks Inc
Georgetown, Guyana
05.2019 - 07.2020
- Resolved customers' issues related to purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Utilized telephone, online chat and email platforms to deliver outstanding customer service.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Trained new personnel regarding company operations, policies and services.
Education
High School Diploma -
Saraswati Vidya Niketan
Cornelia Ida, Guyana 08.2012 - 10.2017
Google IT Support Professional Certificate
Coursera
12.2021 - 08.2022
Skills
Organization
Certification
Google IT Certificate
Timeline
Google IT Certificate
03-2022
Google IT Support Professional Certificate
Coursera
12.2021 - 08.2022
Mobile Expert
Metro By T-Mobile
01.2021 - 09.2021
Customer Experience Representative
E-Networks Inc
05.2019 - 07.2020
CAPE Year One
09-2018
CSEC
09-2017
High School Diploma -
Saraswati Vidya Niketan
08.2012 - 10.2017
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