Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Octavio Ramos Garcia

Salem

Summary

Experienced with mobile app development, ensuring high-quality user experiences. Utilizes comprehensive knowledge of both iOS and Android platforms to create seamless applications. Knowledge of best practices in mobile UX/UI design, contributing to efficient and effective project delivery. Extensive experience in designing and implementing user-friendly mobile applications that meet customer needs. Strong focus on collaboration and adaptability, ensuring team success and project completion.

Overview

10
10
years of professional experience

Work History

Mobile Expert

T-Mobile
12.2021 - Current
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Developed strong rapport with customers and created positive impression of business.

City Carrier Assistant

United States Postal Service, USPS
06.2021 - 10.2021
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.
  • Planned and cased mail in sequence of delivery for designated route.
  • Explained mail regulations, policies or procedures to postal customers.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.

Mobile Expert, Assistant Manager, General Manager

Northwest Wireless - T-mobile
09.2018 - 03.2021
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed store organization, maintenance and purchasing functions.
  • Managed scheduling for store shifts to accomplish proper staffing.

Delivery Driver - Person in Charge

Jimmy Johns
06.2015 - 09.2018
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Set overall vision and provided team leadership.

Education

Associate of Applied Science - Information Technology

Purdue University Global
10-2025

High School Diploma -

Mckay High School
Salem, OR
06.2015

Skills

  • Customer interaction
  • Microsoft applications proficiency
  • Organization
  • Problem-Solving
  • Data Entry
  • Multitasking Abilities
  • Product line knowledge
  • Good Telephone Etiquette
  • Dependable and Responsible
  • Information gathering
  • Enforcing policies and procedures
  • Auditing and Qualifying
  • Order management
  • Relationship building and management
  • Complaint resolution
  • Report preparation
  • Inbound and Outbound Calling
  • Networking background
  • 7 Years of typing proficiency
  • Phishing awareness
  • Network security
  • Vulnerability assessment
  • Mobile security
  • Network troubleshooting
  • Technical support

Languages

Spanish
Full Professional

Timeline

Mobile Expert

T-Mobile
12.2021 - Current

City Carrier Assistant

United States Postal Service, USPS
06.2021 - 10.2021

Mobile Expert, Assistant Manager, General Manager

Northwest Wireless - T-mobile
09.2018 - 03.2021

Delivery Driver - Person in Charge

Jimmy Johns
06.2015 - 09.2018

Associate of Applied Science - Information Technology

Purdue University Global

High School Diploma -

Mckay High School

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