JOSE MARTINEZ
Lake Mary,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Mobile Expert
T-Mobile
Orlando, FL
04.2022 - Current
- Upsold customers by recommending accessories and promotions to increase revenue.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Monitored wireless sales space to establish familiarity with various carriers.
Food Delivery Driver
DoorDash
Orlando, FL
01.2020 - Current
- Utilize excellent time management skills to ensure that orders were received on time.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Verified orders prior to completing deliveries to avoid customer complaints.
Fulfillment Associate
Amazon
Houston, TX
03.2020 - 03.2022
- Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
- Unloaded incoming trucks and properly staged inventory for processing.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
Ground Crew
Paradise Helicopter
Hilo, HI
02.2019 - 01.2020
- Communicated with dispatchers and traffic control personnel to coordinate vehicle movements.
- Maintained safety by implementing effective procedures regarding hazardous actions, materials and items.
Host
Ihop
Hilo, HI
10.2016 - 02.2019
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
Shift Lead
Jersey Mike's Subs
Menifee, CA
08.2014 - 07.2017
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Education
Diploma -
Paloma Valley High School
Menifee, CA 08.2011 - 05.2015
Skills
Customer interaction
Sales goal setting
Organization
Microsoft applications proficiency
Planning and Coordination
Problem-Solving
Timeline
Mobile Expert
T-Mobile
04.2022 - Current
Fulfillment Associate
Amazon
03.2020 - 03.2022
Food Delivery Driver
DoorDash
01.2020 - Current
Ground Crew
Paradise Helicopter
02.2019 - 01.2020
Host
Ihop
10.2016 - 02.2019
Shift Lead
Jersey Mike's Subs
08.2014 - 07.2017
Diploma -
Paloma Valley High School
08.2011 - 05.2015