Jesus Acedo Figueroa
Buckeye,AZ
Summary
Results-driven Senior Fraud Analyst & Project Coordinator with over 5 years in fraud detection and risk mitigation. Expertise in analyzing transaction data, optimizing fraud rules, and implementing cross-functional initiatives to reduce losses. Proven ability to manage projects in fast-paced environments while coordinating vendor teams.
Overview
3
3
years of post-secondary education
10
10
years of professional experience
Work History
Project Coordinator
Palo Verde Generating Station GD Barri/APS
10.2025 - Current
- Monitored and reported project details to the project team, highlighting progress, risks, and opportunities to facilitate timely decision-making.
- Monitored and reported project details to the project team, highlighting progress, risks, and opportunities to facilitate timely decision-making.
- Documented and updated all changes to specifications, job scope, and drawings to maintain project accuracy and compliance.
- Reviewed weekly work schedules for the engineering team to optimize task allocation.
- Provide recommendations and institute measures for improvement by modifying operating work instructions.
- Adhere to company safety standards and promote a safety culture at work.
Sr Fraud Analyst III Bilingual ( READY Team )
Bank Of America
Phoenix, Az
11.2023 - 10.2025
- Handled executive escalations, real-time fraud attacks, and complex product and customer situations related to potential fraudulent activity
- Worked with multiple business partners (Global Fanacail Crimes, AML , Fraud Servicing, Credit Risk Operations)
- Took action based on complex transaction characteristics and suspicious activity documentation.
- Responsible for mentoring and assisting associates with moderately complex research and analysis of account/relationship activity to assess levels of risk and fraud type
- Leverages and uses multiple systems/tool across Multiple Fraud filters in Flash ATO, ERIS, NARR, DAF, Etc.
- Perform functions related to research and resolution of fraudulent activity and service support. while following established procedures and guidelines
- Supported colleagues through peer assistance
- Mentored and assisted associates with moderately complex research and analysis of account and relationship activity to assess levels of risk and fraud type.
Sr Customer Service Rep/Sr Contact Support Specialist
Bank Of America
Phoenix, Az
03.2021 - 10.2024
- Guided over 1,200 managers, SCA's, and supervisors in navigating OLB and Solution Center paths across multiple Bank of America locations.
- Provided assistance with partner care bill pay escalations by guiding clients through the process.
- Offered support for OLB troubleshooting escalations by identifying issues and coordinating solutions.
- Created remedy tickets and technical case requests to facilitate timely technical resolutions.
- Reduced customer connections to OLB Mobile support through efficient troubleshooting.
- Promoted BOA services like Bill Pay , Digital Wallet, and Self-service Options.
- Provided digital-banking support, assisting clients with Bill Pay and Auto Pay enrollment, online banking login issues, digital wallet activation, and SafePass setup for secure digital access.
- Review accounts escalated to the line of business for resolution
Sr Fraud Analyst II Bilingual
Bank of America
Phoenix, Az
10.2022 - 11.2023
- Take inbound calls and make outbound calls to support the fraud line of business
- Take inbound calls and make outbound calls to support the fraud line of business
- Work in a fast pace environment with urgency while providing quality work with customer satisfaction
- Adjusted work schedules to align with business demands.
- Completed multiple special projects, including TPF referrals and commercial ITIN reviews, based on leadership direction and extensive research.
- Assisted colleagues with complex alerts and guidance.
- Ensured smooth operations during peak hours. Assisted with daily operations during peak hours.
Sr Sales Specialist
Bank Of America
Phoenix, Az
07.2016 - 08.2020
- Consulted with existing and potential clients to identify needs and recommend tailored BOA solutions.
- Complex problem solving, utilizing BOA products like Credit Cards, Deposit accounts, Helocs, Small Business credit cards, and auto loans
- Participated in sales competitions among associates to enhance sales skills. in various categories
- Analyzed customer segments to identify their unique needs and preferences. Top Performer quarterly
- Promoted BOA products and services, enhancing client awareness and engagement.
- Achieved recognition as a top competitor among sales associates across multiple categories.
- Competed among sales associates
Education
High School Diploma - General Studies
West Phoenix High School
Phoenix, AZ 08.2005 - 01.2009
Skills
Strong analytical and critical-thinking skills
Attention to detail
Data synthesis
Risk assessment strategies
Strong written communication skills
- Process improvement techniques
Effective time management and organizational skills
Technical proficiency
Project compliance management
Process improvement techniques
Change management strategies
AWARDS
Platinum award for mitigating and protecting a combined $4.8 billion 2023, Top performer PR5 exceeds for Q3 and Q4 2021 Q1 and Q2 2022, OJT Coach award, Peer Coach award, Multiple Quarterly Top Performer recognitions for customer satisfaction and experience
Timeline
Project Coordinator
Palo Verde Generating Station GD Barri/APS
10.2025 - Current
Sr Fraud Analyst III Bilingual ( READY Team )
Bank Of America
11.2023 - 10.2025
Sr Fraud Analyst II Bilingual
Bank of America
10.2022 - 11.2023
Sr Customer Service Rep/Sr Contact Support Specialist
Bank Of America
03.2021 - 10.2024
Sr Sales Specialist
Bank Of America
07.2016 - 08.2020
High School Diploma - General Studies
West Phoenix High School
08.2005 - 01.2009